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I received my first Rezound and within 24 hours it started the continuous boot loop. I called tech support who went through troubleshooting with me. Ultimately, it was decided I needed another phone. Tech support advised I could either go to a corp store to swap it out or she could send me a replacement but it would take 2-4 days. I asked if she could overnight it. She said no. So I opted to leave work early, go to the corp store, stand in line forever to swap out a defective phone Verizon sent me.
I'm on my second Rezound. As of two days ago, it apps started force closing. I called tech support and went through the troubleshooting steps of taking the battery and sim card out then replacing them and rebooting the device. The tech told me that if apps continued to force close then do a hard reset. I did a hard reset and as of yesterday my second Rezound started powering itself down. The second time I turned it back on it read there was no service. Both my roommates have 3G phones and they had great signal but not my very powerful, very expensive 4G Rezound. I called tech support and went through troubleshooting. Tech support finally ruled that I needed a replacement phone but it would take 2-4 business days to arrive. I asked him what I was suppose to do with a phone that had no data connection. He said he was sorry but all he could do was send me a replacement in 2-4 business days. I asked if that was all he could do was to keep sending me replacement phones. I asked about swapping out for a 3G phone. He said I was stuck with the Rezound. I asked him to send me to accounts termination and he said he could terminate my account for me.
So Verizon, you'll quickly take my $300, keep sending me crap replacements that fail and cancel my account without so much as blinking.
Excellent customer service.
I actually miss AT&T.