09-08-2012 02:32 PM
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  1. Eclipse2K's Avatar
    Even worse is they're more like under $100 to make.
    Some phones, I know I've seen articles that state an iPhone costs around $170 to make. The markup is ridiculous!

    Sent from my DROID RAZR using Tapatalk 2
    04-18-2012 05:01 PM
  2. Devinator's Avatar
    Anyone know what the "activation fee" is for?
    This, supposedly.

    "This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever."

    I call BS on that.
    04-18-2012 07:16 PM
  3. Eclipse2K's Avatar
    This, supposedly.

    "This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever."

    I call BS on that.
    Sadly, while these devices are more complicated than ever, that doesn't mean the representatives know how to use them! I will do my hardest to demand the fee be dropped and even offer to be "blacklisted" from these worthless services. I may sound like a whiner, but if your reason to charge me is that lame, I will do without those "services". This must be Verizon's sneaky way around that $2 "non-automatic" payment charge that they were forced to let go due to feedback.

    Sent from my DROID RAZR using Tapatalk 2
    04-18-2012 08:03 PM
  4. Devinator's Avatar
    Sadly, while these devices are more complicated than ever, that doesn't mean the representatives know how to use them! I will do my hardest to demand the fee be dropped and even offer to be "blacklisted" from these worthless services. I may sound like an , but if your reason to charge me is that lame, I will do without those "services".

    Sent from my DROID RAZR using Tapatalk 2
    Agreed, they are, and agreed, they don't. I'm with you on getting them to drop the fee, however, I find it unlikely that we'll get anywhere with it. And, they'll never agree to anything like blacklisting you from those services. But, regardless, the whole thing is a scam anyway. They aren't going to funnel all the funds from the fee to develop services like this. It's just another way for them to make more money. As I stated earlier, they just should have raised the price of the phones and people probably would have never known.
    04-18-2012 08:07 PM
  5. Eclipse2K's Avatar
    Agreed, they are, and agreed, they don't. I'm with you on getting them to drop the fee, however, I find it unlikely that we'll get anywhere with it. And, they'll never agree to anything like blacklisting you from those services. But, regardless, the whole thing is a scam anyway. They aren't going to funnel all the funds from the fee to develop services like this. It's just another way for them to make more money. As I stated earlier, they just should have raised the price of the phones and people probably would have never known.
    Probably not, but I won't sit there and accept it. I will make a scene to a point without being disrespectful if needed. I'm not there to make a representatives life miserable because its not their fault but I will not pay for training courses and the great privilege of telling a Verizon representative how to do their job and why what their saying is wrong and no where close. Its moments like this that remind me of that quote from Billy Madison where he takes place in the Academic Bowl.

    Question asker: "Mr Madison, what you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul."

    Billy:"Ok, a simple wrong would have done just fine."

    Sent from my DROID RAZR using Tapatalk 2
    04-18-2012 08:12 PM
  6. Devinator's Avatar
    Lol, nice. That is a great quote.

    I agree, and, completely understand. You'll at least maybe get your point slightly more across if you do that venting to a supervisor though. No sense in chewing out a first line CSR.
    04-18-2012 08:23 PM
  7. Eclipse2K's Avatar
    Lol, nice. That is a great quote.

    I agree, and, completely understand. You'll at least maybe get your point slightly more across if you do that venting to a supervisor though. No sense in chewing out a first line CSR.
    That would be the plan.

    Sent from my DROID RAZR using Tapatalk 2
    04-18-2012 08:35 PM
  8. Ry's Avatar
    Verizon is in the business of making money. If you don't like their fees, go elsewhere.
    04-18-2012 10:47 PM
  9. Eclipse2K's Avatar
    Verizon is in the business of making money. If you don't like their fees, go elsewhere.
    Obviously, but to mask these fees as such will allow me to argue it out. Its simple, why not? I don't use those worthless "features" and thus I will do my best to fight it. I am nearly 100% positive I can have the fee waived whether in store or by calling customer service. One way or another, Verizon will eat the fee.

    I'm just a smart consumer. Its not like Verizon is the cheapest provider out there. I pay more for excellent service but I won't pay more for something like a workshop so some other customer can use it. Charge them extra at the time or workshop, not us.

    Sent from my DROID RAZR using Tapatalk 2
    04-19-2012 12:08 AM
  10. Devinator's Avatar
    Obviously, but to mask these fees as such will allow me to argue it out. Its simple, why not? I don't use those worthless "features" and thus I will do my best to fight it. I am nearly 100% positive I can have the fee waived whether in store or by calling customer service. One way or another, Verizon will eat the fee.

    I'm just a smart consumer. Its not like Verizon is the cheapest provider out there. I pay more for excellent service but I won't pay more for something like a workshop so some other customer can use it. Charge them extra at the time or workshop, not us.

    Sent from my DROID RAZR using Tapatalk 2
    I find it doubtful that we'll be able to get the fee waived, but, it's worth a shot.

    I'm with you man. Sure, you could let your money do the talking, like Ry said, but, if you like a business, it's worth it to get in contact with them when you aren't happy with them. It would be foolish not to try. I contact businesses frequently, and, generally it yields great results. This one I don't think I'll win, but, it's worth trying.
    04-19-2012 08:02 AM
  11. Ry's Avatar
    Obviously, but to mask these fees as such will allow me to argue it out. Its simple, why not? I don't use those worthless "features" and thus I will do my best to fight it. I am nearly 100% positive I can have the fee waived whether in store or by calling customer service. One way or another, Verizon will eat the fee.

    I'm just a smart consumer. Its not like Verizon is the cheapest provider out there. I pay more for excellent service but I won't pay more for something like a workshop so some other customer can use it. Charge them extra at the time or workshop, not us.

    Sent from my DROID RAZR using Tapatalk 2
    I agree. Everyone should try to get this fee waived when it's time for them to upgrade. Arguing with a rep about it when it's not time to upgrade won't get anyone anywhere, unless you threaten to leave. And if you threaten to leave, be prepared to follow through.

    My advice for everyone is to fight this fee when it's time. If you can't get it waived, you have to options: pay it or walk away from Verizon. Speak with your wallet.

    You pay them a monthly fee for cell service. They give you service. That's the extent of the relationship. You don't owe them anything extra. They don't owe you anything extra. Be prepared with talking points like how long you've been a customer and if any of those 4G outages greatly affected you (I'd even be prepared with specific dates).
    04-24-2012 03:28 PM
  12. RHChan84's Avatar
    The fee is stupid. They already charge $350 for cancelling service. I think we should get a discount for all their crap on the phones. Like VZW backup assistant, VS navigator and other stupid VZW crap. If they allow us to uninstall that crap then ill agree to the fees.
    kulkaholic likes this.
    04-25-2012 01:59 PM
  13. metz65's Avatar
    Just stop and think how much it costs Verizon to train those experts.

    In store experts have to be trained to say "now the first thing you want to do is install a task killer on that".

    Online experts have to be trained to say "Ok let's try a factory reset".

    $30 seems pretty cheap for that level of expertise.

    Sent from my Galaxy Nexus using Tapatalk 2
    kulkaholic likes this.
    04-25-2012 02:22 PM
  14. Eclipse2K's Avatar
    Just stop and think how much it costs Verizon to train those experts.

    In store experts have to be trained to say "now the first thing you want to do is install a task killer on that".

    Online experts have to be trained to say "Ok let's try a factory reset".

    $30 seems pretty cheap for that level of expertise.

    Sent from my Galaxy Nexus using Tapatalk 2
    Why didn't I think of that!!! Lol, but really. When I call, the first thing I say is the steps I've taken. All that's left is for them to send me a replacement at that point.

    See, I saved their experts time so they can help someone who needs it. That's gotta be worth something!

    Sent from my DROID RAZR using Tapatalk 2
    04-25-2012 03:38 PM
  15. RHChan84's Avatar
    Whenever I have an issue, they will say do a factory reset. I have asked, when your computer has an issue, do you reformat, they say "no". Then they don't plan on doing more troubleshooting until I do a reset. It's annoying as hell. I have never once had an issue go away because of a factory reset. I remember my BB9950 had issues with the earpiece and they always ask for a factory reset. I always ask what does software have to do with hardware. They never give an answer. They are dumb as rocks.
    Out of all the times I have had issues, I had one rep that said she knew of the issue and is sending a replacement out. No reset done, nothing. I told her my issue and within minutes, she had one put on order for me and I told her about how I always get asked to do a master reset, she just said "it's hardware, nothing to do with the OS or software or anything that the user can do".
    04-25-2012 09:03 PM
  16. Eclipse2K's Avatar
    Whenever I have an issue, they will say do a factory reset. I have asked, when your computer has an issue, do you reformat, they say "no". Then they don't plan on doing more troubleshooting until I do a reset. It's annoying as hell. I have never once had an issue go away because of a factory reset. I remember my BB9950 had issues with the earpiece and they always ask for a factory reset. I always ask what does software have to do with hardware. They never give an answer. They are dumb as rocks.
    Out of all the times I have had issues, I had one rep that said she knew of the issue and is sending a replacement out. No reset done, nothing. I told her my issue and within minutes, she had one put on order for me and I told her about how I always get asked to do a master reset, she just said "it's hardware, nothing to do with the OS or software or anything that the user can do".
    My original RAZR before the MAXX started having the black trim pop out of place. No physical damage, just popping out as if it had unclipped. What was I asked to do? Reset my device and than if the issue persisted, continue with a factory reset. This was technical support and I had to keep explaining that all of that is not sense. The trim is just popping out and won't back in. How will resetting anything do a thing?!

    ...Can a person really be that stupid?

    Sent from my DROID RAZR using Tapatalk 2
    04-25-2012 10:33 PM
  17. RHChan84's Avatar
    That's VZW tech for ya. I hate dealing with them. They provide top of the line phone service but deliver 3rd world country tech support. At least for the price they are putting on everything, we can get some decent tech support.
    I doubt I will ever leave VZW because of my job and VZW just plain works. Most of the time, I use my personal phone because my AT&T work phone doesn't get service. But some places, my AT&T gets service and my VZW doesn't but that's like maybe 1 out of every 25 places I go to.
    04-26-2012 09:27 PM
  18. Wireless Vet's Avatar
    Lol, nice. That is a great quote.

    I agree, and, completely understand. You'll at least maybe get your point slightly more across if you do that venting to a supervisor though. No sense in chewing out a first line CSR.

    The days of thinking you'll get farther with a supervisor are long long gone. Reps have more empowerment then ever, the only thing supervisors will do is reiterate what the rep has told you. I saw someone say earlier to "threaten to leave".......that's probably the oldest, most worn out threat in retail.
    04-29-2012 06:54 AM
  19. Wireless Vet's Avatar
    Whenever I have an issue, they will say do a factory reset. I have asked, when your computer has an issue, do you reformat, they say "no". Then they don't plan on doing more troubleshooting until I do a reset. It's annoying as hell. I have never once had an issue go away because of a factory reset. I remember my BB9950 had issues with the earpiece and they always ask for a factory reset. I always ask what does software have to do with hardware. They never give an answer. They are dumb as rocks.
    Out of all the times I have had issues, I had one rep that said she knew of the issue and is sending a replacement out. No reset done, nothing. I told her my issue and within minutes, she had one put on order for me and I told her about how I always get asked to do a master reset, she just said "it's hardware, nothing to do with the OS or software or anything that the user can do".
    I enjoy reading all of these comments regarding reps being dumb. If you could only hear some conversations I have with fellow Verizon Wireless users...........most customers can't even make a simple prompt selection when calling our toll free number.
    04-29-2012 06:59 AM
  20. fofjjsr's Avatar
    Sprint doesn't charge Upgrade fees. They are called Activation fees. Even new customers get hit with it unless they are running a promotion. I think it is rediculous that they will charge a fee to Upgrade. So now we have to pay them to sign a contract for 2 more years? Pretty sure this breaks the current contracts? Maybe not. No idea what the others companies do though.
    04-29-2012 09:13 AM
  21. fofjjsr's Avatar
    I enjoy reading all of these comments regarding reps being dumb. If you could only hear some conversations I have with fellow Verizon Wireless users...........most customers can't even make a simple prompt selection when calling our toll free number.
    All Reps aren't dumb. But there are some that are pretty bad. Or they just don't listen. I hate calling in, and telling them I did this, this and this, and then they have me do all the same things over again. There are also times I tell them something technical, and they have NO idea what I am talking about, but pretend they do and try and reply. BUT, I have also gotten reps that are SUPER helpful, and have me do things I would have never known/thought of.
    04-29-2012 09:16 AM
  22. Wireless Vet's Avatar
    Sprint doesn't charge Upgrade fees. They are called Activation fees.

    LOL......it's all the same thing
    04-29-2012 10:32 AM
  23. Wireless Vet's Avatar
    All Reps aren't dumb. But there are some that are pretty bad. Or they just don't listen. I hate calling in, and telling them I did this, this and this, and then they have me do all the same things over again. There are also times I tell them something technical, and they have NO idea what I am talking about, but pretend they do and try and reply. BUT, I have also gotten reps that are SUPER helpful, and have me do things I would have never known/thought of.

    For every one dumb rep comment people make, I've got at least ten stories I could tell regarding customers. One of the best being someone waiting in line at my former store for over 45 minutes.......simply to have a back taken off their phone
    04-29-2012 10:34 AM
  24. Super_Mario's Avatar
    For every one dumb rep comment people make, I've got at least ten stories I could tell regarding customers. One of the best being someone waiting in line at my former store for over 45 minutes.......simply to have a back taken off their phone
    I remember those days. For every 1 customers that knew what they were doing there were 50 that didn't. I always hated the asshats that called in and tried to tell me they knew what they were doing because they felt they knew more than me. I loved proving them wrong and I would make them hard reset there phone out of spite.
    04-29-2012 01:44 PM
  25. FrankXS's Avatar
    I loved proving them wrong and I would make them hard reset there phone out of spite.


    Awesome!

    -Frank



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    04-29-2012 03:37 PM
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