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Re: Vzw haha
Sorry you're angered by this, but you do realize this happens in any job. There's always somebody or some people who are there for a check and don't take the time to be informed employees. The reason people like the OP & myself are able to spot these kind of things is because (in my case at least) I read up on the matter so I don't have to worry if the employee is informed. I have found in this world that going in blindly and counting on someone else to do the legwork for me does not end well.
Originally Posted by Wireless Vet
If I had to rate my experiences with Verizon employees, I've got a 50% shot of getting someone who can actually help me. That goes for store and phone employees. I was in a corporate store about a month after the iPhone came to Verizon and heard an employee tell a customer that it was a 4g phone "That's what the 4 stands for" he told them. The customer told the salesman that she was there specifically to get a 4g phone. I pulled him aside and corrected him out of earshot of the customer to help him save face. He then informed her that his "manager" had corrected him.
But what I will say is that when you do get a good employee, GET THEIR NAME. I usually ask them about if they keep up on this stuff on tech blogs or forums, and probably 4 out of 5 do. It was one of them who saved me from another salesman who was trying to sell me a BB Storm 2. He showed me the OG Droid & Droid Eris, but told me about a certain phone coming up shortly, which ended up being the OG Incredible. Sadly he left sometime before I got it, so I never got to thank him, but that's what pushed me to become an informed customer. So I guess the point I'm trying to make is while you maybe good at your job, that doesn't mean every Verizon employee has the ambition to be an informed employee.