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I have an Htc Thunderbolt I have been having issues with. Tried different roms, stock rom with and without root and same issues are there. I called Verizon and they are sending me a replacement under warranty. My question is that I have a ding on the side of the bezel from dropping it 4-5 months ago, will they say anything about that? It also has 2 hairline cracks on the same side as the ding. I haven't been able to find anything anywhere saying anyone has been charged for doing a warranty but I saw plenty of stuff saying they might if it had any damage. I don't know how well they go over phones for damage or what they consider to be to much. My phone has worked flawless up until a week ago.