Happy or unhappy with verizon

**rafine1234** · 09-08-2012, 12:57 PM

Verizon service sucks. When i send out a text sometimes the recepiant gets it sometimes not. I also receive multiple texts of the same message. When im in the middle of a conversation my call gets dropped alot. When someone calls me sometimes the phone rings sometimes it does not. When my wife gets a call sometimes the phone rings sometimes it does not. We are sick and tired of verizon. We are switching to at&t here soon. Does anyone else have the same issues as us?

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**curtisalad** · 09-08-2012, 01:03 PM

Hate it! Use my phone for work and people can never hear me. Now my navigation has simply stopped working.
I also get the same text message 2 or 3 times.
Never have a constant signal. I have tried using it when I am on the road. I can be in a major city and not get a signal. Very frustrating!

**Eclipse2K** · 09-08-2012, 06:02 PM

What type of phone do you have? I'm using a RAZR Maxx and have never experienced these issues nor have friends with iPhone, Bionic, RAZR, etc. My dad has a flip phone and never has any of these problems either. And good luck with AT&T... the grass isn't ALWAYS greener on the other side. But if you do switch, I hope it works for you because it is awful here.

**One Radical Dude** · 09-09-2012, 05:50 AM

For the most part, I've been happy with the carrier's service. I rarely drop any calls, and data works fine for the most part (3G is variable in speeds, LTE has been mostly solid). Good luck with AT&T. Every carrier has issues, whether they're minor or major.

**rafine1234** · 09-09-2012, 09:50 AM

I have the bionic. I live in Pennsville, New Jersey. There are alot of people around here that have issues with verizon. I am just sick and tired of all the dropped calls while i am in a conversation. all the text messaages that dont go through, and the multiple times i receive the same text. And aslo my phone never ringing when someone calls me. This for example happens all the time, when i call my wife her phone never rings, even when i call her multiple times.

**DolphinDroid** · 09-09-2012, 02:25 PM

Verizon has been good for me for over 10 years. I will only consider switching for a real Nexus.

Sent from my Bolt

**FredBassett** · 09-09-2012, 02:28 PM

The grass is not greener on the other side. Like it or not, Verizon is the best provider out there as you will find out with at&t. Best phones, best signal here

**quickdraw86** · 09-09-2012, 02:32 PM

verizon is the best carrier in america. VZW service rates, customer service, and the axing of unlimited data (i have it, but can't modify my account as i want to and still keep it) have me outraged! after over ten years, i'm looking around at the other carriers for the first time.

**Eclipse2K** · 09-10-2012, 01:41 AM

Originally Posted by quickdraw86

verizon is the best carrier in america. VZW service rates, customer service, and the axing of unlimited data (i have it, but can't modify my account as i want to and still keep it) have me outraged! after over ten years, i'm looking around at the other carriers for the first time.

Yes, but while true for most of America, there are a few states where Verizon offers mediocre coverage at best. In Illinois, Verizon dominates with coverage but that's not true in every state.

I just don't understand all of the complaints though. I'm disappointed they discontinued unlimited data but we all knew that it was only a matter of time. We also know that every carrier will eventually follow suite in the near future. Customer service has been nothing short of excellent though. By far much better than T-Mobile and AT&T with no exceptions. No idea why so many people have had problems but no one at a Verizon has tried to pull a fast one on me. But if they did, I'd question them immediately because I'm usually ahead if the curve on phone technology and services.
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**DavidsTech** · 09-10-2012, 02:37 AM

It all depends on your location. ALL CARRIERS will have areas with weak/no
service. I have had both carriers, sometimes at the same time. If Verizon
has poor coverage in YOUR AREA, move on to another carrier. That does not mean the carrier is terrible across the entire United States though. I guarantee AT&T has those same exact issues in other areas too.

**fofjjsr** · 09-10-2012, 07:58 AM

Originally Posted by rafine1234

I have the bionic. I live in Pennsville, New Jersey. There are alot of people around here that have issues with verizon. I am just sick and tired of all the dropped calls while i am in a conversation. all the text messaages that dont go through, and the multiple times i receive the same text. And aslo my phone never ringing when someone calls me. This for example happens all the time, when i call my wife her phone never rings, even when i call her multiple times.

Your wife's phone no ringing sounds like a phone issue. Also as far as drop calls etc, make sure your software is up to date. I suggest going to a Verizon store and having them trouble shoot. If you are not that far into warranty they may replace your device and see if that helps. Before you hop to AT&T, I would research and trouble shoot first.

- - - Updated - - -

Originally Posted by FredBassett

The grass is not greener on the other side. Like it or not, Verizon is the best provider out there as you will find out with at&t. Best phones, best signal here

This.

**fofjjsr** · 09-10-2012, 08:20 AM

Originally Posted by quickdraw86

verizon is the best carrier in america. VZW service rates, customer service, and the axing of unlimited data (i have it, but can't modify my account as i want to and still keep it) have me outraged! after over ten years, i'm looking around at the other carriers for the first time.

So you have 3 Options if you plan on leaving Verizon.
1)Tmobile (lol)
2) Sprint (Good price plan, service and data speeds not so hot.)
3)AT&T (Same price plan with tiered data like Verizon, service not as good)

Verizon has not forced you out of the unlimited yet, and have not set a date when they will. You just can't get a upgrade if you want to keep it, unless you pay full retail or look on eBay.

**bboykin87** · 09-11-2012, 09:16 AM

I switched from Sprint last December for the Gnex and IMO VZW is the best carrier, I always have a signal and their 4G LTE coverage is #1 in the country.

However as others have stated EVERY carrier has places where their signal isn't good so if that's the case for you maybe you should find another carrier. Also your phone could be the source of your problems.

Sent from a Nexus Galaxy far away...

**Bond32** · 09-11-2012, 10:15 AM

Tmobile is actually a somewhat cost effective alternative, but a significant downgrade in service. Heck I don't even know if they provide 3g in my area...

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**eshropshire** · 09-11-2012, 04:59 PM

I find Verizon great every where I Travel in the US. Both voice and data have been stable and reliable. I had been on both AT&T and Verizon of the last 5 years and found them both to be good, but Verizon Data to be much faster and coverage to be great. I had Sprint for 4 years before that and when we moved to the new area I could not even make a phone call on Sprint from my house. Friends with AT&T and Verizon had no problems. Sprint kept promising upgrades to the service that never happened. Jumped off their network. Now 5+ years later friends who visit us on sprint still have hard times making calls.

As long as my phone is an important part of how I do business I will stick with either AT&T or Verizon.

**jmarrale** · 09-11-2012, 07:42 PM

Verizon has the absolute worst customer care hands down

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**johnriii** · 09-12-2012, 02:36 PM

the very things you dislike about vzw is what I do like about them. I've been with sprint, and t-mobile, and have had the best service of the three with verizon over the past 9 years. I think you're the exception to the rule, but EVERY carrier has pros and cons. I wouldn't leave, but hey, it's your money.

**Eclipse2K** · 09-12-2012, 05:16 PM

Originally Posted by jmarrale

Verizon has the absolute worst customer care hands down

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Again, why? I can't see it as I've had nothing but positive experiences.

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Ry · 09-12-2012, 06:56 PM

Originally Posted by jmarrale

Verizon has the absolute worst customer care hands down

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Please post your experiences with Verizon's customer care.

**jmarrale** · 09-13-2012, 04:08 AM

I have been with vzw since 2005 and have been lied to way to much in the last year. I don't plan on leaving .my biggest complaint is a rep had told me because of the circumstances (my wife was robbed and iphone taken) he would give me an full upgrade to the Sg3 for 149.99 w/no upgrade fee and I would keep my unlimited data .. the rep did not order the phone or note the account ..... I refuse to pay full price for a phone from them..... so this is the straw that broke the camel's back... it may be petty to you guys .....but not me 2 many lies before this ..... I have had at&t they suck all together and I work in a t-mobile call center there no better

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**johnriii** · 09-13-2012, 08:53 AM

I have had some bad Verizon reps on particular phone calls, but how is this different from ANY other company you call for customer service? name me ONE company where each and every time you call that you get the same positive, courteous service. for my money, Verizon is the best carrier, when you consider coverage, reliability, tech support, pricing, and that blazing LTE speed. NO other company offers what Verizon offers AS A WHOLE. Yes, they are the most expensive, but the old adage "you get what you pay for" applies. AND, most expensive doesn't mean "no problems". I'm happy with Verizon, but of course, I would like to pay less.

**ZachA** · 09-21-2012, 06:39 PM

Verizon has the best coverage hands down. I'm very happy with there service. I went from T-Mobile to ATT then Verizon. In my area T-mobile only has Edge, ATT has HDSPA+ which was good in town but soon as you leave town it dead zones or Edge till you get to the next town. Verizon is the only Carrier that has 3G in and out of the town. We have yet to get 4G LTE that's the only downfall of Verizon. Not that it matters I have a 3G phone anyway.

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**dkeven** · 09-21-2012, 08:25 PM

to be honest not happy but nothing better appears around the corner, Service in my area is abysimal. service at work is as bad, dropped calls in between 25 mile commute. Duplicate and triplicate and worse messaging due to signal issues. But its the same or worse for the others around hers so will have to suck it up and stay. Share everything plan not a viable option for my 4 phones, no savings. Phones loaded with bloatware locked and last to get updates, customer service while pleasant is usually clueless, always a long wait due to increased custumer calls or actually lack of personell. Best phone company I love to hate.

**ZachA** · 09-21-2012, 09:13 PM

Yeah the slow updates and the new Share everything plans are both of the bad things about Verizon. The only good thing is the fast 4G LTE rollout and the coverage.

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**fofjjsr** · 09-21-2012, 11:32 PM

Originally Posted by ZachA

Yeah the slow updates and the new Share everything plans are both of the bad things about Verizon. The only good thing is the fast 4G LTE rollout and the coverage.

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What other companies roll out updates fast? As far as the Share Everything plan, AT&T have the same thing, and Sprint and TMobile only offer unlimited because their service speeds are horrible.