dss2000
Well-known member
Re: [Instruction]How to Keep Unlimited Data on Verizon
I had a similar problem once. I think sometimes it takes time for the system to update and clear the phone to activate on the unlimited line (other times it's been available instantly). I was able to call and speak to a CSR person and they did something to push it through and then it was available. So you could either wait and try again later or try to get a hold of a CSR person and have them push it through.
I have tried both options..."activating a device that I have not used with this account and, I am activating a device that I previously used with this account". It did show as previously used on the account when I tried it that way.
but it goes straight to "Your Device Change request failed and cannot be completed online. Please contact Customer Service at 1.800.922.0204"
that number is the 3g number though. I have called 1877.807.4646, and tried the automated system, with no luck. seems the only options now are to wait til tomorrow to see if there is a glitch in the system that will clear out, and/or call and talk to an actual CSR person.
I had a similar problem once. I think sometimes it takes time for the system to update and clear the phone to activate on the unlimited line (other times it's been available instantly). I was able to call and speak to a CSR person and they did something to push it through and then it was available. So you could either wait and try again later or try to get a hold of a CSR person and have them push it through.