[Bond32]

That is not normal. There is some serious miscommunication somewhere. I know only the account holder gets emails... maybe thats how yours is set up too?

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[jrwatson]

we never receive any emails from the account holder's address, other than billing statements. I checked with a rep and she confirmed that we *should* receive notifications, but chalked it all up to human error (I thought it was an automated process, but..). same thing happened to the phone we ordered a few weeks back--no order/shipping confirmation, tracking #, nada.

the worst part is having to wait for my upgrade to reset--I want to get my phone before xmas but I'm getting dangerously close. the way they're set up, nobody has any authority to do anything except send tickets up to their supervisors, who themselves probably lack final authority. I'm guessing that's why the cancellation was so late. lol it was just ridiculous getting the phone, and having someone come up to our house two hours later to claim it.

That is not normal. There is some serious miscommunication somewhere. I know only the account holder gets emails... maybe thats how yours is set up too?

[YourMobileGuru]

Its my understanding that since they redid all the plans for share everything that its harder and harder for even managers to waive the fee. Some people have had luck requesting a bill credit in the same value however.

My sales rep (I do indirect sales for Verizon and AT&T ) told me that the fee was now being used for network expansion and they were cracking down on the waiving the fee.

Sent from my Motorola Droid RAZR Max HD using the Android Central Forums app.

[WannaBeYou]

Some people have had luck requesting a bill credit in the same value however.

Thank you, that is good to know!