01-21-2013 10:19 PM
42 12
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  1. Woodsy's Avatar
    Than why are these calls coming to you at all? Please explain that.

    Sent from the greatest phone in the world, The Galaxy Note 2 on Verizon.
    01-16-2013 11:58 AM
  2. Good OL MC's Avatar
    The bottom line is, no matter if we are talking about Verizon Wireless or any other company, it is amazing when you think of how easy companies make it to get help, but Americans time and time again insist on doing things the hard, long way.
    I can sympathize with you there. I work for an hourly wage and commission as well as having some aggressive goals to meet. It can indeed be a little annoying to have to take the time to do something for someone that literally could have saved THEMSELVES time and effort by using a self service tool. What I always try to remember though is that I am also paid to help those people and, along with my goals, customer service and support is also part of my job. I find myself reminding my coworkers of this a lot.

    I compare it to any other situation where I "pay," either with money or time, for convenience. I think most people do it. I won't pretend to know what your job pressures or goals are but if you try thinking of it like that it may help you get through your day.
    01-16-2013 11:59 AM
  3. Wireless Vet's Avatar
    Than why are these calls coming to you at all? Please explain that.

    Sent from the greatest phone in the world, The Galaxy Note 2 on Verizon.
    That's what I am trying to find out. I know a large percentage of people openly admit that they chose 'to become a new customer' simply because they want to talk to someone.

    Sent from my ADR6425LVW using Android Central Forums
    01-16-2013 12:16 PM
  4. Wireless Vet's Avatar
    Why is everyone so mad at this guy? All he's trying to do is lower the Verizon customer satisfaction so that one of the other phone carriers can have the best customer satisfaction rating at the end of the year.



    Sent from my GT-N7000 using Android Central Forums
    Brilliant



    Sent from my ADR6425LVW using Android Central Forums
    unglued94ta likes this.
    01-16-2013 01:02 PM
  5. unglued94ta's Avatar
    Brilliant



    Sent from my ADR6425LVW using Android Central Forums
    Thank you my good man!

    Sent from my GT-N7000 using Android Central Forums
    01-16-2013 07:39 PM
  6. kj11's Avatar
    You're cashing paychecks from Verizon, right? Then you need to represent Verizon in a positive way at all times. Take the 30 seconds to find out what they need, get them transferred to the right person, and do it with a smile. Tossing them back to the main 800 number, which you claim to do, makes for a bad customer experience.

    You want to talk about how lazy everyone is, your 'it's not my job' attitude epitomizes that.
    01-17-2013 05:11 AM
  7. Woodsy's Avatar
    You're cashing paychecks from Verizon, right? Then you need to represent Verizon in a positive way at all times. Take the 30 seconds to find out what they need, get them transferred to the right person, and do it with a smile. Tossing them back to the main 800 number, which you claim to do, makes for a bad customer experience.

    You want to talk about how lazy everyone is, your 'it's not my job' attitude epitomizes that.
    EXACTLY.

    Sent from the greatest phone in the world, The Galaxy Note 2 on Verizon.
    01-17-2013 11:54 AM
  8. oyeyemi808's Avatar
    Please give me name Verizon cs "vet" rep so if I need cs and I happen to get you I'll ask to transferred to another person & report you.
    Woodsy likes this.
    01-17-2013 01:15 PM
  9. Woodsy's Avatar
    I think we've successfully sent the troll back to the dungeon.

    Sent from the greatest phone in the world, The Galaxy Note 2 on Verizon.
    01-17-2013 11:44 PM
  10. makaroni's Avatar
    I think we've successfully sent the troll back to the dungeon.

    Sent from the greatest phone in the world, The Galaxy Note 2 on Verizon.
    Someone lock it and throw away the key!

    My GS3 sleeps in the bed and I make my girlfriend sleep on the couch
    01-18-2013 04:22 AM
  11. Wireless Vet's Avatar
    Please give me name Verizon cs "vet" rep so if I need cs and I happen to get you I'll ask to transferred to another person & report you.



    Sent from my ADR6425LVW using Android Central Forums
    01-18-2013 08:26 AM
  12. Wireless Vet's Avatar
    Tossing them back to the main 800 number, which you claim to do, makes for a bad customer experience.

    You want to talk about how lazy everyone is, your 'it's not my job' attitude epitomizes that.




    Sent from my ADR6425LVW using Android Central Forums
    01-18-2013 08:38 AM
  13. Woodsy's Avatar
    Oh sure, I'll give you my name just as yours is clear displayed


    Sent from my ADR6425LVW using Android Central Forums
    Alex Woods. Now whats yours? If you'd like more info feel free to PM me.

    Sent from the greatest phone in the world, The Galaxy Note 2 on Verizon.
    01-18-2013 08:55 AM
  14. kj11's Avatar




    Sent from my ADR6425LVW using Android Central Forums
    At least you acknowledge it. Thats typically the first step to change.
    01-18-2013 09:35 AM
  15. kj11's Avatar
    anyone else notice Wireless Vet has deleted pretty much all of his comments on here. hahaha
    01-18-2013 12:34 PM
  16. makaroni's Avatar
    anyone else notice Wireless Vet has deleted pretty much all of his comments on here. hahaha
    Because he knew he was not being professional and someone could possibly find out who he is. I hope they do

    My GS3 sleeps in the bed and I make my girlfriend sleep on the couch
    01-18-2013 02:01 PM
  17. Jude526's Avatar
    Someone will always be new to learning..you are there to help. If you don't like helping people maybe you need a different career path

    Sent from my SCH-I605 using Android Central Forums
    unglued94ta likes this.
    01-21-2013 10:19 PM
42 12

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