I've been on the Rezound since it came out, I returned my Nexus because people where telling me how good the Rezound was. I've been sent numerous refurbished ones due to problems with the Rezound. I just received my 5th refurbished Rezound yesterday and it has problems right off the bat, it won't charge. Is there any way to get Verizon to send me a different phone, different brand, but of equal value? I'm really tired of this happening, I understand that phones don't last forever, but 5 Rezounds, c'mon?. I'm paying almost $200 month for there services and I can't even get a phone that works. Has anyone been able to do this, swap for different phone of equal value?