Results 1 to 8 of 8
  1. Thread Author  Thread Author    #1  

    Default Verizon mobile hotspot email problem

    I wonder if the following is a known issue for many users, or am I the only one struggling with it. I use the hotspot on my phone (HTC Rezound) to get my laptop online. On my laptop I use an email program (Mozilla Thunderbird) that is configured to use Time Warner POP and SMTP servers. The problem is that when using the hotspot I'm unable to send out email via the SMTP server. I get the incoming mail with no problem. Both the POP and SMTP servers work just fine when I use the laptop on my home network. These servers also work as they're supposed to when I send email straight from my phone. This isolates the hotspot as the culprit. I called Verizon techsupport and they offered no solutions, sending me to Time Warner techsupport which, in turn, sent me back to Verizon.

    As a result, I pay monthly $30 for a hotspot and can't use email. Any suggestions will be greatly appreciated.
  2. #2  

    Default Re: Verizon mobile hotspot email problem

    I have the Same issue, with 2 laptops, and Android Tablet on my Verizon HotSpot. Any ideas anyone?
  3. Thread Author  Thread Author    #3  

    Default Re: Verizon mobile hotspot email problem

    Verizon has a separate hotspot gizmo, but I wonder if it would have the exactly same problem. Time Warner also offers wi-fi hotspots but, according to their map, they're very few and far between.
  4. #4  

    Default Re: Verizon mobile hotspot email problem

    Yep. The issue is you have to use your time warner connection at the house because that SMTP server can only authenticate you based on the time warner IP address.

    On a mobile device or on any connection other than at home, you have to use a different server.

    you have to use:
    mobile-smtp.roadrunner.com

    Check login required, and your full email address as your 'username'

    also, you should be able to use the same POP server. But I have my SMTP port set to 25 so try that first. :beer::beer::beer:

    Sent from my HTC6435LVW using AC Forums mobile app
  5. #5  

    Default Re: Verizon mobile hotspot email problem

    Oh and since I've tried before, you alternatively cannot use mobile-smtp.roadrunner.com on your TW Internet connection at home.

    So if you want to use the same email application on your laptop on different connections you have to set up an additional email account to reflect the above server for sending email.





    Sent from my HTC6435LVW using AC Forums mobile app
  6. Thread Author  Thread Author    #6  

    Default Re: Verizon mobile hotspot email problem

    Quote Originally Posted by pblakk View Post
    Yep. The issue is you have to use your time warner connection at the house because that SMTP server can only authenticate you based on the time warner IP address.

    On a mobile device or on any connection other than at home, you have to use a different server.

    you have to use:
    mobile-smtp.roadrunner.com

    Check login required, and your full email address as your 'username'

    also, you should be able to use the same POP server. But I have my SMTP port set to 25 so try that first. :beer::beer::beer:

    Sent from my HTC6435LVW using AC Forums mobile app
    Have you tried it yourself? I believe I had and it didn't do a thing about the outgoing mail.
  7. #7  

    Default Re: Verizon mobile hotspot email problem

    I already stated I did. you obviously haven't. you believe you had. Goodluck.

    Sent from my HTC6435LVW using AC Forums mobile app
  8. Thread Author  Thread Author    #8  

    Default Re: Verizon mobile hotspot email problem

    Quote Originally Posted by pblakk View Post
    I already stated I did. you obviously haven't. you believe you had. Goodluck.

    Sent from my HTC6435LVW using AC Forums mobile app
    Wait a second, will you? Are you talking about the phone or the laptop? What you suggested is what the SMTP server is set to on my phone. Login with the account email address. Authentication "automatic". The only thing different is that the port is 587. I can email from my phone with no problem. I can't email from the laptop when it's connected to the phone's hotspot.

Similar Threads

  1. HTC one headphones EXTREMELY strange problem.
    By gandhimasterfly in forum HTC One
    Replies: 6
    Last Post: 10-02-2013, 02:49 AM
  2. GT-I9300 connection to USB problem
    By mattib in forum Samsung Galaxy S3 I9300
    Replies: 3
    Last Post: 09-03-2013, 08:09 AM
  3. Replies: 6
    Last Post: 09-02-2013, 09:22 PM
  4. Android email has died
    By jimrob233 in forum Android 4.0 Ice Cream Sandwich
    Replies: 1
    Last Post: 09-02-2013, 06:33 PM
  5. office hours for emails
    By cgk in forum General News & Discussion
    Replies: 0
    Last Post: 09-02-2013, 12:47 PM

Posting Permissions

B