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Phone order came from Verizon with box but no phone
So I bought the note 3 recently and when I opened the box, it had no phone, battery or back cover. The charger cable brochure and Note 3 box was all there. No sim either. Box was shipped fedex.
Anyone else have this happen to them?
I ordered the Verizon Samsung Galaxy Note 3 via the phone at the Comcast /Verizon number 888-972-6131 on Sunday, December 1, 2013, taking advantage of the $200 visa prepaid card promotion. Per the e-mail confirmation, the order information is as follows: Order Number: X; Order Location: X.
On Monday morning, I received shipping confirmation. On Wednesday, I checked the tracking number # X and it indicated that the package was delivered on Wednesday, December 4, 2013 at 8:36 AM. All times listed herein are in PST. I was not home at the time, but when I got home, I asked my wife, and she indicated that she did not receive any package. On Wednesday, December 4, 2013 at 10:06 PM PST I called Verizon customer service at *611 from my primary line to check on the status of the order. The representative indicated that it is currently with FedEx and should be delivered soon. The representative informed me that storms might have delayed the shipment. On Thursday, December 5, 2013 at around 5:00 PM, a gentleman identifying himself as FedEx knocked on my door and asked me to sign for the package. I did not get a very good look at him as it was getting dark outside, but from what I can remember, the gentleman was older and had gray hair and was tall. I opened the package on Saturday morning around 12 AM and to my dismay, I did not find the phone, battery, back cover, or sim card inside. After that, I inspected the package further, and it appeared that the package was tampered with, the original tape removed, and the package was re-taped. I called Verizon at *611 around 12:05 AM and was connected with their lost/stolen phone department and spoke to Mr. X. He filled out ITTS Ticket # X on my behalf and indicated that it should normally take about a day for these types of situations to be resolved.
The FedEx tracking information indicated that it was delivered to a FedEx location and signed for by “ X”. I did not authorize this person to pick up the package for me, nor do I even know who this person is. The package was “At local FedEx facility” at 8:04 AM on Wednesday, December 4, 2013 and “Delivered” the same day at 8:36 AM in X. I do not live in that city, and this is the city of the FedEx Center. I did not go to FedEx to pick up this package. Additionally, the tracking never indicated that it was on the FedEx vehicle for delivery.