Ever since November I've been dropping calls. Not just dropping but losing signal entirely for periods of 20-40 seconds. Its random and no specific trigger sets it off. You can see the signal drop in the picture below.
I've had 3 in a row and I've had solo drops. The signal drops the call immediately and always makes that digital "click" for a disconnect. I contacted Verizon about it and they opened a trouble ticket. Verizon called me back just short of a week later and told me they found no tower issue and it must be my phone (Droid Maxx). I reluctantly agreed so I got a replacement and later that night more dropped calls. I call Verizon back and they open a new ticket. I go to Verizon and do a SIM swap and had to nearly beg for one because they kept telling me it won't help. I said I will agree with you but I'm doing every step possible to solve it. A week later after filing I hear nothing so I call and Verizon escalates the issue. Yesterday I get a call saying they didn't find an issue but replaced some equipment. Okay, great. All is good until midnight when I drop another call.
I call Verizon this morning. The tech support asks what I want and I said I'm at a loss. You say the tower is fine and yet I'm having issues. I requested an Alternate Replacement. I asked for a Note 3 as its the only current device on Verizon that has similar battery life and I will never use an LG device so the G2 is out. He asks his supervisor and I get a flat out no can do. "You're eligible for an upgrade so you can do that to hopefully escape these issues". The issue he said is my dropped calls isn't at 5% but rather 3.5% which is "acceptable". First off, I went from 0% to 3.5%. That's ridiculous! I flat out declined and said I just spent big money on the Droid Maxx and I'm not about to sign a new contract, lose unlimited data and lose all bargaining power because now Verizon would own me. And what happens if the issue continues and I'm under contract? Just another headache.
I get off the phone and call back. I get another tech support and he's contacting the engineer who is working on the tower. If all else fails he said I SHOULD most definitely be offered a Note 3 Alternate Replacement if they can't find any tower issues. I'd prefer to keep the Droid Maxx as the size, power and battery is perfect but I'm not going to lose calls like this.
Note: This all started after Motorola launched the latest update. So its obviously the device and its been replaced multiple times. I did contact Motorola and they were less helpful than a box of rocks. Verizon was the first to mention an alternate replacement however they were offering the S3 which is laughable. I know I'm pushing it but sometimes you have to.
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I've had 3 in a row and I've had solo drops. The signal drops the call immediately and always makes that digital "click" for a disconnect. I contacted Verizon about it and they opened a trouble ticket. Verizon called me back just short of a week later and told me they found no tower issue and it must be my phone (Droid Maxx). I reluctantly agreed so I got a replacement and later that night more dropped calls. I call Verizon back and they open a new ticket. I go to Verizon and do a SIM swap and had to nearly beg for one because they kept telling me it won't help. I said I will agree with you but I'm doing every step possible to solve it. A week later after filing I hear nothing so I call and Verizon escalates the issue. Yesterday I get a call saying they didn't find an issue but replaced some equipment. Okay, great. All is good until midnight when I drop another call.
I call Verizon this morning. The tech support asks what I want and I said I'm at a loss. You say the tower is fine and yet I'm having issues. I requested an Alternate Replacement. I asked for a Note 3 as its the only current device on Verizon that has similar battery life and I will never use an LG device so the G2 is out. He asks his supervisor and I get a flat out no can do. "You're eligible for an upgrade so you can do that to hopefully escape these issues". The issue he said is my dropped calls isn't at 5% but rather 3.5% which is "acceptable". First off, I went from 0% to 3.5%. That's ridiculous! I flat out declined and said I just spent big money on the Droid Maxx and I'm not about to sign a new contract, lose unlimited data and lose all bargaining power because now Verizon would own me. And what happens if the issue continues and I'm under contract? Just another headache.
I get off the phone and call back. I get another tech support and he's contacting the engineer who is working on the tower. If all else fails he said I SHOULD most definitely be offered a Note 3 Alternate Replacement if they can't find any tower issues. I'd prefer to keep the Droid Maxx as the size, power and battery is perfect but I'm not going to lose calls like this.
Note: This all started after Motorola launched the latest update. So its obviously the device and its been replaced multiple times. I did contact Motorola and they were less helpful than a box of rocks. Verizon was the first to mention an alternate replacement however they were offering the S3 which is laughable. I know I'm pushing it but sometimes you have to.
Sent from my XT1080 using Tapatalk