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Help with keeping unlimited data! Need those very family with verizon's systems!
I originally posted this in the sticky "Instructions with keeping unlimited data on verizon". One of the very knowledgeable posters in there, DayThyme, recommended that I post my situation in the overall verizon thread due to it's tricky nature. I copied my post directly from that thread, but I will add a bit to it.
Verizon package: 1400 family share
Line 1 - unlimited data
Line 2 - Tiered 2GB data
Line 3 - Unlimited data
Line 4 - Basic phone
Line 5 - Basic phone
Transferred upgrade from line 1 to line 2. Ordered phone.
I ordered the phone online and had it shipped. I got the phone. I activated it on the 2GB tiered data smartphone line. I made a test call to verizon. I browsed the internet. Then I reactivated the iphone 5 on the tiered data line freeing up the lg g2. I ran into that "pending order" problem. I call verizon, got that fixed, got the iphone 5 back on the original line. However, when I go to activate or switch device, both the unlimited data line and the tiered data line seem to still be tied to the g2. I only have the option to activate the lg g2 on both of those lines:
I have another unlimited smart phone data line on the account. If I choose that line, I get this usual screen:
I chatted with verizon and they looked into the issue for a while and then claimed this:
"Found the issue, the phone was to be activated to the original number that it was ordered under first
and then could be used on a different number. We can temporarily make this change for you or if you need to
make a plan or feature change, I can do this for you."
I sure shot that down in a heartbeat and claimed that the account was working correctly when I had it activated on the tiered data line. Btw, I never mentioned anything about keeping unlimited data on my line. Just said the original phone wasn't available to do the activation with.
There reply was the following:
It allowed you to do an esn change to the (#### - last 4 digits of the tiered data line) but the system shows that it was never activated to
the (#### - unlimited data line number) number and since we can't manually change this, the error message pops up online when you try to
So I figure I have two options right now, I can try to reactivate the g2 on the tiered data line again. Or, I can wait the 24-48 hours that the reps said it can take for the activation to register. Hopefully one of the two solves the problem.
However, I am posting this as well for any suggestions
One last piece of information, if I try to change anything online (change the plan for instance) I am prevented from doing so until the g2 gets activated (which it already has been on the tiered data line).
Let me already extend thanks to anyone willing to take the time to read this post and reply to my situation! Thanks!
Edit: I also would like to add that line 1 shows it's contract extended to 2015. Unlimited data is still on that line.