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  1. Thread Author  Thread Author    #1  
    Foyt20's Avatar

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    Default Best Buy Mobile lets me keep Unlimited Data Plan on Verizon?

    they have the Note3 on upgrade for $199. When they get to the plan section when adding the phone to your cart, the screens state it needs a data plan. It does not give any other options than "Keep My existing plan". Has anyone tried this successfully?
    Last edited by NotJustAPhone; 01-23-2014 at 07:07 AM.
  2. #2  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by Foyt20 View Post
    they have the Note3 on upgrade for $199. When they get to the plan section when adding the phone to your cart, the screens state it needs a data plan. It does not give any other options than "Keep My existing plan". Has anyone tried this successfully?
    Yes, a friend of mine did that. It continued to show her as having unlimited data UNTIL 6 hours after she activated the phone. Verizon switched her to a 2GB data plan. She raised holey heck and was able to get her unlimited data restored and kept the phone but it took days of phone calls to Verizon and faxing in her BB receipt to get anyone to do it. No one can tell you if you will be as lucky as she was.
  3. Thread Author  Thread Author    #3  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Crap.... aint no body got time for that.
    johnriii and NJD_fan like this.
  4. Thread Author  Thread Author    #4  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by DayThyme View Post
    Yes, a friend of mine did that. It continued to show her as having unlimited data UNTIL 6 hours after she activated the phone. Verizon switched her to a 2GB data plan. She raised holey heck and was able to get her unlimited data restored and kept the phone but it took days of phone calls to Verizon and faxing in her BB receipt to get anyone to do it. No one can tell you if you will be as lucky as she was.
    Any specific argument she mad to finally get it to go through? Or just had to peck away over and over?

    And double crap, I cross posted this. Oh well.
  5. #5  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by Foyt20 View Post
    Any specific argument she mad to finally get it to go through? Or just had to peck away over and over?

    And double crap, I cross posted this. Oh well.
    She told them her contract that was renewed said keep existing plan and they went and changed her without her authorization. She explained she never picked a new plan so what they did was to pick a plan for her when she signed up for keep existing plan and that that wasn't authorized by her.

    Best Buy mobile is a verizon authorized dealer, and if Verizon has a problem with how best buy mobile's site is set up, they need to take it up with best buy mobile but not make unauthorized changes to a subscriber's plan.

    That kind of stuff.
  6. Thread Author  Thread Author    #6  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Excellent. I have chatted with two reps and one said it would be no issue, I am waiting for a response from the second. Fingers crossed. If the second one says the same thing, I am pulling the trigger on it.
  7. #7  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    My convo with the online Best Buy Rep.

    Hi Carrie
    Thank you for contacting Best Buy, my name is Carrie.

    How may I assist you today?
    I am currently a verizon wireless customer
    i am out of contract now as it just ended
    however I currently am grandfathered with an unlimited data plan
    if I go through BB Mobile to extend my contract and get a new phone via new contract would I still be able to keep my unlimited ata plan?

    You can use the upgrade feature and keep your current plan.
    Would Verizon honor that plan as they do not allow that option on their website?
    You just select keep current plan.



    Have I answered all your questions today?
    I haven’t received a response to my question. Do you still need assistance?
    no thank you
  8. #8  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by Foyt20 View Post
    Excellent. I have chatted with two reps and one said it would be no issue, I am waiting for a response from the second. Fingers crossed. If the second one says the same thing, I am pulling the trigger on it.
    if they were best buy mobile reps, that won't hold any water with verizon. What worked with verizon was the printed invoice showing keep existing plan. Also take screen shots of it showing keep existing plan.

    - - - Updated - - -

    Quote Originally Posted by otwok View Post
    My convo with the online Best Buy Rep.
    as above, verizon won't honor what a best buy rep tells you. But my friend had success with the written invoice. Take screen shots, too.
  9. #9  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by DayThyme View Post
    if they were best buy mobile reps, that won't hold any water with verizon. What worked with verizon was the printed invoice showing keep existing plan. Also take screen shots of it showing keep existing plan.

    - - - Updated - - -

    as above, verizon won't honor what a best buy rep tells you. But my friend had success with the written invoice. Take screen shots, too.

    I was going to go in person to a Best Buy Mobile store. I always prefer in person.

    Maybe it is just a glitch in their system.
  10. Thread Author  Thread Author    #10  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Well, just did it. Picking it up after work. Took screen shots of every screen, waiting for my confirmation email.

    Sent from my Galaxy Nexus using Tapatalk
  11. Thread Author  Thread Author    #11  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    And now have a printout of the order screen in my account that specifically states Keep my existing data plan.
  12. #12  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Let us know how it works out for you. If it works out it may be another avenue to try. Thanks!
  13. #13  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by otwok View Post
    I was going to go in person to a Best Buy Mobile store. I always prefer in person.

    Maybe it is just a glitch in their system.
    For sure you will be switched off of unlimited data if you do it in store.
    sweaner likes this.
  14. #14  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by Foyt20 View Post
    And now have a printout of the order screen in my account that specifically states Keep my existing data plan.
    If it doesn't work, don't wait too long to return the phone because you have a limited amount of time that they can switch you back to unlimited data. I have read at 14 days your contract is locked and they can't switch you back.
  15. Thread Author  Thread Author    #15  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Thats in the cards too. It would be tomorrow. But I'm crossing my fingers.

    Sent from my Galaxy Nexus using Tapatalk
  16. #16  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by DayThyme View Post
    For sure you will be switched off of unlimited data if you do it in store.
    yea I just found that out. I went to the store and they said "no no" so I left. Made no changes. I guess I have no choice but to do it online.
  17. #17  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by Foyt20 View Post
    Thats in the cards too. It would be tomorrow. But I'm crossing my fingers.
    Keep us posted. Like I said, my friend saw her unlimited drop off at about 6 hours after activation.
  18. #18  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    When I went online to upgrade, there was this warning:
    Do you have an existing unlimited data plan?

    Here's what you need to know:

    With Verizon's new Share Everything plan, unlimited data is no longer available. When you upgrade your device, you will not have unlimited data.

    If keeping unlimited data is important to you, you can choose "Replace my device" and pay full retail price for a new device.
  19. #19  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Quote Originally Posted by otwok View Post
    When I went online to upgrade, there was this warning:
    yep, you definitely get that warning. But it doesn't make you pick a new plan and your invoice says keep existing plan. However, when you activate, you will be switched to 2GB data plan. After that you have to argue to get unlimited data back or return the phone.

    It worked for my friend. YMMV.
  20. Thread Author  Thread Author    #20  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Well... This is from my new note 3... With unlimited data. will post a detailed post tomorrow.

    Sent from my SM-N900V using Tapatalk
    Thanked by:
    DayThyme likes this.
  21. Thread Author  Thread Author    #21  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Ok, so, heres the deal.

    Ordered the phone online. Recieved an order # and invoice that states no change to plan OR data plan.
    Went to BB, waited 10 minutes for a rep at the mobile desk. Grabs phone, starts asking questions. He stated "Everything on the plan is staying the same?" I agreed. He said it again. Did all of the activation stuff. Turns the phone on, put in gmail account etc. etc.

    Get in my car and drive home basking in my awesomeness. Arrive, and see a notification that I am over my data limit... Hmmmm thats interesting. Check the my verizon app and sure enough, I have a .645 data charge, and no data plan. Uh Oh... Back to best buy today. I said to myself "Self, take DayThyme's advice, and throw a **** fit". So I called verizon.

    First person I get on the line sounded like she had had a long day. Confirms my info, and I laid out that I had just upgraded at Best Buy, the rep stated nothing would change, now I have this message coming up, all my paperwork says nothing was supposed to change yadda yadda (Happy festivus). She puts me on hold for a beat or two, comes back and says those magic words. "Ok, I took care of that for you. You are back on unlimited, but keep in mind, when you upgrade, we no longer have this plan, so You are not supposed to have it. But, it is all taken care of because you have documentation that says you are supposed to". I close my agape mouth, amazed that this actually worked first shot, thank the amazing verizon rep, and hang up.

    Log onto verizonwireless.com and my verizon mobile app and BAM... unlimited data for another 2 years (or until they ban the plan all together) on a brand new Note 3 for $200.

    Sometimes it pays to be nice, and to get suggestions from people on AC.com. Thanks for everyones help.

    Here is an awesome kitteh:
    Last edited by Foyt20; 12-24-2013 at 08:30 AM. Reason: Bad Img link
  22. Thread Author  Thread Author    #22  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Dont know why that link didnt work, and now I am missing the edit function... welp. Thats interesting.

    ETA: Thats better
  23. #23  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    That is awesome! Congrats! But yeah, you will definitely get switched off of unlimited data if you first activate the phone on an unlimited data line so it is hit or miss whether or not you can get them to switch you back.

    Quote Originally Posted by Foyt20
    Here is an awesome kitteh:
    FYI - the link to the kitty pic image is messing up the formatting of your post.
  24. Thread Author  Thread Author    #24  
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    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    Today, is a good day

    And thanks for the advice.
    DayThyme likes this.
  25. #25  

    Default Re: Bestbuy Mobile Lets me Keep Unlimited Data?

    This is old news. I did it in October.. The reason you were switched back to tiered data was because the rep activated a new sim card with your new phone.. I instead opted for delivery and reused my already activated simcard(GALAXYBS III) with the new LG G2

    sent from my humongous VZW HTC ONE MAX
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