Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 10 of 10
Like Tree1Likes
  1. Thread Author  Thread Author    #1  

    Default Verizon representative chat

    Does anyone know of if this is kept on Verizon servers and noted on the account?

    Situation is this. I returned and upgrade phone within my 14 days to restore my unlimited data. When they did the return they didn't take the phone off of my account and denied my return to unlimited because of their mistake. I had a chat with a rep just now and see noted the return and said he would resubmit my request. I told him I wanted to keep a chat transcript and he mentioned that there would be an option to have it emailed to me. So of course I didn't copy the chat directly and save it. We'll I'm sure you can guess what I'm about to say next. No email option. If they try to deny my unlimited request can they pull this chat up? Thanks in advance guys

    Posted via Android Central App
  2. #2  

    Default Re: Verizon representative chat

    They should have it on record. And similar thing happened to me but it was just a regular teird data account if I hadn't saved my best buy receipt they would have held me accountable for best buys mistake and it took several phone calls till they fixed my bill they told me to ignore it but then the next month I'd get charged a penalty my bill got crazy high till enough was enough had to email them a copy of my receipt like 3 months later.

    Can you tell us your situation where you trying to do an upgrade loophole or something?

    Posted via Android Central App
  3. Thread Author  Thread Author    #3  

    Default Re: Verizon representative chat

    Thanks for the reply. No it was just a standard upgrade. I originally just wanted a new phone because my gnex screen is shattered. Then I found the best buy thread so I decided to return and upgrade through them to keep my unlimited.

    Sent from my Nexus 7 using AC Forums mobile app
  4. #4  

    Default Re: Verizon representative chat

    I'd call and threaten the BBB if they give you a hard time. It's not your fault they messed up... And that stuff definitely goes on record.

    Sent from my T-Mobile Note 3 using AC Forums.
    Sent from my T-Mobile Note 4 using AC Forums.
  5. Thread Author  Thread Author    #5  

    Default Re: Verizon representative chat

    Thanks guys. The rep said that I'd be credited for any overages because I'm on a prorated tiered plan until the fix it. I've got the time, date and rep name locked and loaded if there's any issues.

    Posted via Android Central App
  6. #6  

    Default Re: Verizon representative chat

    Good. Keep us posted on how it goes!

    Sent from my T-Mobile Note 3 using AC Forums.
    Sent from my T-Mobile Note 4 using AC Forums.
  7. Thread Author  Thread Author    #7  

    Default Re: Verizon representative chat

    Quote Originally Posted by Almeuit View Post
    Good. Keep us posted on how it goes!

    Sent from my T-Mobile Note 3 using AC Forums.
    Will do

    Posted via Android Central App
  8. Thread Author  Thread Author    #8  

    Default Re: Verizon representative chat

    Finally got my UDP back after almost a week.
  9. #9  

    Default Re: Verizon representative chat

    That's good to hear.

    Posted via Android Central App
  10. #10  

    Default Re: Verizon representative chat

    Quote Originally Posted by KG II View Post
    Finally got my UDP back after almost a week.
    Glad to hear!

    Sent from my T-Mobile Note 3 using AC Forums.
    Sent from my T-Mobile Note 4 using AC Forums.

Similar Threads

  1. Verizon Galaxy S3 on AT&T 3g/4g
    By Karmakaidan in forum Verizon Galaxy S3
    Replies: 18
    Last Post: 10-09-2014, 02:32 PM
  2. Verizon: Should I get the Moto X Developer Edition?
    By scottfish in forum Moto X (2013)
    Replies: 41
    Last Post: 07-09-2014, 07:11 PM
  3. Root Options for Verizon Note 3
    By Dog5000 in forum Verizon Samsung Galaxy Note 3
    Replies: 6
    Last Post: 03-09-2014, 05:36 PM
  4. Verizon S4: ROM Flashing problems
    By Iroxusux in forum Verizon Samsung Galaxy S4
    Replies: 11
    Last Post: 01-28-2014, 09:53 AM
  5. Verizon galaxy S3 slipping into airplane mode
    By joshumar22 in forum Verizon Galaxy S3
    Replies: 1
    Last Post: 01-27-2014, 12:28 PM

Posting Permissions