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    Default Verizon: Connection issue

    Hi all, have a question that i've never been able to get answered.

    Whether it's going to a store, asking over the phone or other customers no one I know of at least has had this issue.

    I have a Razr Maxx which my contract is almost up on, before that was a Droid X.

    I'll be browsing the web, use google search, watch youtube, etc and randomly i'll lose data services. The up arrow and only the up arrow will light up for a few seconds, go off, light up again. It'll continue for maybe 30 seconds up to 2 minutes. It doesn't happen all the time, but annoying when it does.

    For example I loaded up google maps a little while ago. Searched for something and while it was searching the up arrow lit up so nothing was happening. Then suddenly both arrows and the 4G lit up and it was like back to normal. Sometimes i'll be browsing the web and it'll do this so it'll time out, i'll refresh once both arrows light up and it's all better.

    I can still make/receive phone calls as well as text, but anything else requiring the network will not work for a few minutes.

    Verizon's had me reboot, refresh and try to update my phone. I'm not an ***** with tech and know enough to get by as I built my own pc and was going to school for pc repair & networking originally.

    I'm on my 4th Maxx and it's happened on every single one, including the X when I had that.

    Last time I went to a corporate store and explained the issue, the rep looked up my version and tried to update my phone. That's after me telling him I just got the recent fix & Kit Kat isn't available for it. So I can't hold some of them in the highest regard as it seems they only care about getting a sale.

    Anyone heard of have had this issue?

    I'm worried because if I do get a new phone, don't want this issue to continue over to that one.

    Thanks
  2. #2  

    Default Re: Connection issue

    I'm not an expert on these things, but kinda sounds like a tower/network issue. Did this happen with the Droid X, or anyone else there on a Verizon phone? Does it happen only at home, or anywhere?

    Sometimes this happens to me, but not too often. I figure it's just minor network hiccups. Your best bet is to call tech support. They have a department that deals with connection issues and would be better able to help than going to the store or speaking with a general customer service operator.

    If they can't fix it, don't read too much into it. Connection issues can be hard to fix sometimes, especially if it's something minor like this. It's not just Verizon being inept.
  3. #3  

    Default Re: Connection issue

    Sounds like a tower issue to me.

    Do you know anyone else in the immediate vicinity with a different device? If so, do they have the same problem?



    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  4. #4  
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    Default Re: Connection issue

    Quote Originally Posted by NJD_fan View Post
    I can still make/receive phone calls as well as text, but anything else requiring the network will not work for a few minutes.
    Then what that means is that the CDMA network is working fine, but the 4G LTE network/signal is the issue.

    Quote Originally Posted by techitrucker View Post
    I'm on my 4th Maxx and it's happened on every single one, including the X when I had that.
    That proves that it is not the phones.

    My GNex (and I had 5 of them) did the same thing. They sent a tech out to measure signal in my area. My area is a known 4G LTE trouble area and Verizon has no definite time frame for upgrading the network in my area. They offered to let me out of my contract.

    Sounds like you are in a similar area.

    You can try getting a new SIM card if you haven't had one in awhile and see if that helps. Didn't help me.


    Quote Originally Posted by techitrucker View Post
    Last time I went to a corporate store and explained the issue, the rep looked up my version and tried to update my phone. That's after me telling him I just got the recent fix & Kit Kat isn't available for it. So I can't hold some of them in the highest regard as it seems they only care about getting a sale.
    They work on commission so it is not them, it is Verizon's commission-based system. The more 2 year contracts they get signed, the more money they make.


    Quote Originally Posted by techitrucker View Post
    I'm worried because if I do get a new phone, don't want this issue to continue over to that one.
    Thanks
    It will happen with any phone you get because it clearly has nothing to do with the phones. The Motorola radios are the best so if it is happening with Motorola phones, it will be 10 times worse with a Samsung phone.
  5. #5  

    Default Re: Connection issue

    Quote Originally Posted by Cozume View Post
    Then what that means is that the CDMA network is working fine, but the 4G LTE network/signal is the issue.

    That proves that it is not the phones.

    My GNex (and I had 5 of them) did the same thing. They sent a tech out to measure signal in my area. My area is a known 4G LTE trouble area and Verizon has no definite time frame for upgrading the network in my area. They offered to let me out of my contract.

    Sounds like you are in a similar area.

    You can try getting a new SIM card if you haven't had one in awhile and see if that helps. Didn't help me.


    They work on commission so it is not them, it is Verizon's commission-based system. The more 2 year contracts they get signed, the more money they make.


    It will happen with any phone you get because it clearly has nothing to do with the phones. The Motorola radios are the best so if it is happening with Motorola phones, it will be 10 times worse with a Samsung phone.
    I would say it depends. My note 2 radio was better than my Droid razr maxx. Also there was a thread where someone was having major connectivity issues with the Droid Maxx but moved to the Note 3 and all is good.

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  6. #6  

    Default Re: Connection issue

    Quote Originally Posted by Cozume View Post
    The Motorola radios are the best so if it is happening with Motorola phones, it will be 10 times worse with a Samsung phone.
    Motorola is known to have the best for signal reception, but incompatibility issues could still cause one phone to connect well and another to not work.

    Case in point, there was a time when the Droid Bionic wouldn't hold an LTE connection for anything, but the Razr would, both Motorola phones. In that case, it was a programming bug in the Bionic's OS.

    Depending on the cause of the OP's problem, it's possible going to another brand, or even just a different Moto phone could bypass the problem. Until the source is narrowed down, it's also not worth rushing out to get another phone.
  7. #7  
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    Default Re: Connection issue

    Quote Originally Posted by dpham00 View Post
    I would say it depends. My note 2 radio was better than my Droid razr maxx.
    Well all 3 of my Moto X's (sent one back) blew my GNote3 out of the water and my 5 GNexi had terrible radios. My neighbor down the road has a GNote2 and my current Moto X's both get better signal than his GNote2. Now keep in mind that I live in a known trouble area, so our signal is weak here.

    Quote Originally Posted by dpham00 View Post
    Also there was a thread where someone was having major connectivity issues with the Droid Maxx but moved to the Note 3 and all is good.
    That poster said the software update caused the problem with his Droid Maxx but nowhere else do I see the problems that he had reported. *shrugs*
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    Default Re: Connection issue

    Quote Originally Posted by Mooncatt View Post
    Motorola is known to have the best for signal reception, but incompatibility issues could still cause one phone to connect well and another to not work.

    Case in point, there was a time when the Droid Bionic wouldn't hold an LTE connection for anything, but the Razr would, both Motorola phones. In that case, it was a programming bug in the Bionic's OS.

    Depending on the cause of the OP's problem, it's possible going to another brand, or even just a different Moto phone could bypass the problem. Until the source is narrowed down, it's also not worth rushing out to get another phone.
    Sounds like he is having the exact same problem I have. He needs to keep calling tech support until they send a tech out to his area and measure signal. Only then will the process to get it corrected start. However, in my case even though our area was labeled a known trouble area, Verizon hasn't done anything to correct it.

    At least I have an answer to the problem, though, and someday it may be corrected. And had I wanted to, they would have let me out of my contract.

    The problem is far less of an issue with my Moto X's than it was with my GNote3 and GNexi (all 5 of them!).
  9. #9  

    Default Re: Connection issue

    If it's deemed a "problem area," or something to that affect, it may be possible to get Verizon to lend a Fem-to-cell to use.
  10. #10  
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    Default Re: Connection issue

    Quote Originally Posted by Mooncatt View Post
    If it's deemed a "problem area," or something to that affect, it may be possible to get Verizon to lend a Fem-to-cell to use.
    They gave me one for free but it doesn't help with 4G LTE at least the one I have doesn't. At first they were going to charge me for it, I said, no, back to ATT I go (which I was bluffing) and they then offered to discount it, I said no, back to ATT I go, then they said I could have it for free.
  11. #11  

    Default Re: Connection issue

    I forgot about that, so that wouldn't help a 4G issue. I've never had one from Verizon.
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    Default Re: Connection issue

    Quote Originally Posted by Mooncatt View Post
    I forgot about that, so that wouldn't help a 4G issue. I've never had one from Verizon.
    I just found this on their site:

    4G LTE Signal Booster Antenna - Verizon Wireless

    seems like you need a router with it. I will have to research this.
  13. #13  

    Default Re: Connection issue

    Quote Originally Posted by Cozume View Post
    I just found this on their site:

    4G LTE Signal Booster Antenna - Verizon Wireless

    seems like you need a router with it. I will have to research this.
    Yeah, that's just a signal booster antenna (with bad reviews no less) for a 4G net router. Kinda like a more advanced Wi-Fi hotspot to connect your phone to. The router may not have the connection issues and then the OP could connect to it via Wi-Fi, but it's still using cell towers for data/internet. If Verizon could set him up with a free one and only charge for one data line (normally the phone and router would have their own plans), it's worth a shot.
  14. #14  

    Default Re: Connection issue

    Quote Originally Posted by Cozume View Post
    Well all 3 of my Moto X's (sent one back) blew my GNote3 out of the water and my 5 GNexi had terrible radios. My neighbor down the road has a GNote2 and my current Moto X's both get better signal than his GNote2. Now keep in mind that I live in a known trouble area, so our signal is weak here.

    That poster said the software update caused the problem with his Droid Maxx but nowhere else do I see the problems that he had reported. *shrugs*
    Right but the best hardware with crappy software update still leaves you with a phone that doesn't suit your needs.

    I have to wonder though, different people have different experiences. I wonder if some phone hardware works better with some towers or perhaps the way the signal propagates. Some people say that the note 2 is the best for signal, others say otherwise, so there has to be something.

    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
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    Default Re: Connection issue

    Quote Originally Posted by dpham00 View Post
    Right but the best hardware with crappy software update still leaves you with a phone that doesn't suit your needs.
    I don't see this problem with the software being reported anywhere else. You would expect that if an update to the software was the problem.


    Quote Originally Posted by dpham00 View Post
    I have to wonder though, different people have different experiences. I wonder if some phone hardware works better with some towers or perhaps the way the signal propagates. Some people say that the note 2 is the best for signal, others say otherwise, so there has to be something.
    Well there can always be defects in a particular device, but when you try 5 of the same device then I am confident it is a design problem, not a defect. The GNex had bad radios. It was a problem that was reported all over the internet forums. People were reporting it left and right to Verizon and exchanging their phones for CLNR multiple times. Everytime I called Verizon the reps would state this problem was new to them and nothing in their system showed it was a known issue, lol!

    I know I keep saying radios, but it could have been the antenna, too, but I think of the antenna as part of the radio system and just use the word radio as short hand.

    As for the GNote2 and GNote3, they weren't as bad as the GNex, but they weren't as good as the Moto X, either. All of them are fine where the signal is strong. It is where the signal is weak that the Moto X shines.
  16. #16  
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    Default Re: Connection issue

    Quote Originally Posted by Mooncatt View Post
    Yeah, that's just a signal booster antenna (with bad reviews no less) for a 4G net router. Kinda like a more advanced Wi-Fi hotspot to connect your phone to. The router may not have the connection issues and then the OP could connect to it via Wi-Fi, but it's still using cell towers for data/internet. If Verizon could set him up with a free one and only charge for one data line (normally the phone and router would have their own plans), it's worth a shot.
    Ok so you would get the router but it has to have a data plan associated with it, right? If that is the case, there is no way they would let it be associated with an UDP at this point. At one point they had UDP mobile hot spots, but no longer allow new ones.
  17. #17  
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    Default Re: Connection issue

    Quote Originally Posted by Mooncatt View Post
    Yeah, that's just a signal booster antenna (with bad reviews no less) for a 4G net router. Kinda like a more advanced Wi-Fi hotspot to connect your phone to. The router may not have the connection issues and then the OP could connect to it via Wi-Fi, but it's still using cell towers for data/internet. If Verizon could set him up with a free one and only charge for one data line (normally the phone and router would have their own plans), it's worth a shot.
    How about these repeaters?

    Wilson Electronics 4G Signal Booster Repeater LTE 700 for Verizon (801865) from Solid Signal
  18. #18  

    Default Re: Connection issue

    Quote Originally Posted by Cozume View Post
    Ok so you would get the router but it has to have a data plan associated with it, right? If that is the case, there is no way they would let it be associated with an UDP at this point. At one point they had UDP mobile hot spots, but no longer allow new ones.
    If Verizon was willing to let me try one at no charge, I'd consider it. Since we don't know where the issue lies, the router could have the same problems. Probably likely since this has already happened on different phone models.

    You may be right Verizon wouldn't do it if the OP has unlimited data, but the argument could be made the router would be used in lieu of the cell data on the phone due to as network problem. That would still be a long shot, though
  19. #19  
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    Default Re: Connection issue

    Quote Originally Posted by Mooncatt View Post
    If Verizon was willing to let me try one at no charge, I'd consider it. Since we don't know where the issue lies, the router could have the same problems. Probably likely since this has already happened on different phone models.

    You may be right Verizon wouldn't do it if the OP has unlimited data, but the argument could be made the router would be used in lieu of the cell data on the phone due to as network problem. That would still be a long shot, though
    I just found this:

    WTB Extends Consumer Signal Booster Sale Deadline Until April 30, 2014 | FCC.gov

    Apparently, these are being cracked down on and you have to have your carrier's permission and register the device. I wonder if the legacy devices are better? If so, you have until April 30th to get one.

    ETA - OK, found this. The legacy devices may not be any better.

    http://www.technewsworld.com/story/77388.html

    http://www.verizonwireless.com/wcms/...l-booster.html
  20. #20  

    Default Re: Connection issue

    Off topic, but I'm curious how legacy booster use will be enforced. Currently, they were basically plug and play as long as it worked with the right frequency. As far as I know, I don't think there is a way for the carrier to know if you're using one or block from doing so.

    My guess is that aspect will be another feel good unenforceable regulation and legacy boosters will continue to work regardless of registration and approval from the carrier.
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    Default Re: Connection issue

    Quote Originally Posted by Mooncatt View Post
    Off topic, but I'm curious how legacy booster use will be enforced. Currently, they were basically plug and play as long as it worked with the right frequency. As far as I know, I don't think there is a way for the carrier to know if you're using one or block from doing so.
    I think what can happen is that if they are having problems at a tower, they can send people to measure signal. I know they did that for me. In that process, I bet they would be able to detect one in the area as the source of the problem.

    But without actually measuring signal in an area, they wouldn't know as far as I can tell.

    As far as blocking you, now that the FCC has required that they be registered, they could report you to the FCC and the FCC has the ability to levy fines and issue cease and desist orders. If you don't comply, the FCC has enforcement mechanisms they can use, including criminal penalties.


    Quote Originally Posted by Mooncatt View Post
    My guess is that aspect will be another feel good unenforceable regulation and legacy boosters will continue to work regardless of registration and approval from the carrier.
    yeah, I am sure they will, but if they are causing problems with the network, I am sure it could be detected by signal measurements and for sure it could be stopped by the FCC.

    ETA - I would not operate one of these in violation of an FCC rule. It is just not worth getting caught.
  22. #22  

    Default Re: Connection issue

    I have the Wilson signal booster that has a phone cradle and suction cup window antenna. I works great. Use mainly when traveling.
  23. #23  
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    Default Re: Connection issue

    Quote Originally Posted by Barry Test View Post
    I have the Wilson signal booster that has a phone cradle and suction cup window antenna. I works great. Use mainly when traveling.
    thanks for letting me know about that! Looks like the Verizon 4G model is about $100. I may get it for myself.

    http://www.wilsonelectronics.com/sto.../43/sleek-4g-v
  24. #24  

    Default Re: Connection issue

    Wilson is pretty much the hands down leader in cell antennas and boosters/amps for mobile use. Just the antenna alone (the big "trucker" one) made the difference between zero and full bars.
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    Default Re: Connection issue

    Quote Originally Posted by Mooncatt View Post
    Wilson is pretty much the hands down leader in cell antennas and boosters/amps for mobile use. Just the antenna alone (the big "trucker" one) made the difference between zero and full bars.
    Yeah, the only thing that I would worry about is if we will be getting AWS where I live because I think you have to have a different booster for that. Also, I would need to find out about whether or not it complied with the new FCC regulations because as I indicated before, I would register it with Verizon.
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