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  1. Thread Author  Thread Author    #1  

    Default Verizon: can't access Internet

    Hi,

    For the past couple hours I cannot access the Internet, Facebook or anything else that's dependent on the Internet. I have phone service. I've rebooted my Note 3 twice and that hasn't cured the problem. My Wi-Fi is working. I've been using the Dolphin browser just fine. I just tried the default browser and the msg says:

    _____________

    Unable to connect to the proxy server.

    A proxy server is a server that acts as an intermediary between your mobile device and other servers. Right now your system is configured to use a proxy but the Internet can't connect to it.

    ______________

    To my knowledge I've never used a proxy server. I've never had this problem before and don't know how to fix. Any suggestions?

    Thanks,
    Deb
    Last edited by NotJustAPhone; 03-01-2014 at 12:32 PM.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  2. #2  

    Default Re: can't access Internet

    Hm.. Try going to your mobile settings and checking your APN settings. Take a screenshot if you could please .

    Sent from my T-Mobile Note 3 using AC Forums.
  3. Thread Author  Thread Author    #3  

    Default Re: can't access Internet

    Would you please be more specific where I find APN? I don't see it in my settings. I don't even know what APN is.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  4. #4  

    Default Re: can't access Internet

    Quote Originally Posted by Almeuit View Post
    Hm.. Try going to your mobile settings and checking your APN settings. Take a screenshot if you could please .

    Sent from my T-Mobile Note 3 using AC Forums.
    On Verizon you cannot change the apn settings when using a Verizon sim.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  5. #5  

    Default Re: can't access Internet

    Quote Originally Posted by ShaggyKids View Post
    Would you please be more specific where I find APN? I don't see it in my settings. I don't even know what APN is.
    Settings - more settings - Mobile network - access point names

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  6. Thread Author  Thread Author    #6  

    Default Re: can't access Internet

    Thank you it says Verizon Internet on line 1 and VZWINTERNET on line 2 with a green dot on the right.

    My phone also shows it's on a Global connection and I thought I was supposed to be on the CDMA/LTE connection. I tried switching to this and that didn't help so I put it back on Global but I don't know which one is right.
    Last edited by ShaggyKids; 03-01-2014 at 02:09 PM.
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
  7. #7  

    Default Re: can't access Internet

    Quote Originally Posted by dpham00 View Post
    On Verizon you cannot change the apn settings when using a Verizon sim.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    Ah okay oops! They are the only carrier I haven't used so wasn't sure.

    Hm... Have you checked with Verizon to maybe see if it's a tower issue? Or does someone else you know with Verizon have Internet access still?

    Sent from my T-Mobile Note 3 using AC Forums.
  8. #8  

    Default Re: Verizon: can't access Internet

    Correction on what I said previously. You can change just the apn setting, but You cannot add another apn or Change any other settings with a Verizon sim.

    I would certainly call Verizon on this one, seems like an odd issue, especially if you aren't intentionally using proxies

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    Thanked by:
  9. Thread Author  Thread Author    #9  

    Default Re: Verizon: can't access Internet

    Apparently it's my Wi-Fi. I turned Wi-Fi off and I have Internet now. I guess I'll try setting up a new Wi-Fi connection and see if that helps unless someone has a better idea?
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.

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