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  1. Thread Author  Thread Author    #1  

    Default Verizon: Corporate vs retailer store?

    Can someone explain the benefits or drawbacks to using a retailer store vs corporate Verizon store?
    Thanks

    Posted via Android Central App
  2. #2  

    Default Re: Corporate vs retailer store?

    I wouldn't buy anything from our local retail store. They have idiots behind the counter that never know what they're talking about. They're there to make a profit so my guess is they charge a little more too. They never have anything in stock so their favorite phrase is "We can order it for you." If I wanted to order something I do it myself online.

    Deb from my Note 3
    Deb
    Save a life & make your life better.
    Adopt a rescue or shelter dog.
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  3. #3  

    Default Re: Corporate vs retailer store?

    Quote Originally Posted by Signtist View Post
    Can someone explain the benefits or drawbacks to using a retailer store vs corporate Verizon store?
    What do you mean by retailer store?
  4. #4  

    Default Re: Corporate vs retailer store?

    The benefits vary but here is my experience.

    Retailer Pros
    Usually get a better price on the device than at a corporate or authorized dealer. Some retailers will also give you the rebate price on the spot vs. a mail in rebate from the other. Best Buy is great for this.

    They usually allow you to up grade slightly earlier than the Corp./Auth. Dealer. The Corps./AD hold you to your up grade date with few exceptions.

    Corp. Pros
    Equipment purchased at Corp./AD can be exchanged there. With on line retailers you usually have to mail the equipment back and wait, or in the case of Best Buy they will give you a loaner phone (always cheap and not usually the same caliber as you orig equipment) then send it off to be evaluated. Most only offer a turn around of 14 days.

    Corp. stores will transfer your info/data/contacts to the new device from your old device. Not sure what triggers a charge for this but I've been asked to pay for this service but I've also received this service for free??


    Other info
    Most retailers will offer you their preferred insurance for your equipment. This can be a plus or minus. You will have to weigh the insurances based on your own needs. Most retailers will not allow you to buy their insurance if you purchased the equipment somewhere else, however they will allow you to buy the Corp. insurance too. So in that way you get more options for insurance. Corp stores will not accept coverage on someone else's insurance leaving you to deal with the outside insurer. Which means you may have to mail in your device or allow them to send it in to their repair center for evaluation.



    These are just the things that come to mind someone else may have more input but hopefully this helps.
    Sent from my HTCOX Fōn.
  5. #5  

    Default Re: Corporate vs retailer store?

    Probably means a certified reseller of Verizon service.

    When dealing with mobile phone companies, (that goes for all of them) always, always, go to a corporate store. Better customer service, sometimes better deals.

    Plus, if you ever have a problem in the future. A corporate store, is better equipped to handle problems then a reseller is.

    Sent from my DROID MAXX!!!!
  6. #6  

    Default Re: Corporate vs retailer store?

    The only two instances of when I went to a corporate location for any carrier was due to having a legacy plan (Sprint SERO) or because I had a buddy working there that I wanted to help out.

    Otherwise, you will almost always get a better deal from a third party retailer (Best Buy Mobile for example). I sold Verizon at an hhgregg and they are willing to price match RadioShack, Walmart, Best Buy, Amazon (to a certain extent), etc. There may also be promotions at only authorized retailers that do not exist in at corporate locations, such as waived activation/upgrade fees, bill credit, or store gift cards with upgrade.

    I just get less hassle at authorized retailer locations than at the Verizon store when it comes to buying accessories. Of course, I would avoid a location like Walmart where they may not have properly trained employees to handle mobile transactions.

    EDIT: As far as some of the mentioned cons above, I think you will see bad customer service or unreasonable charges (like for contact transfers) when you go to a location that isn't in another store (meaning like a kiosk or something). I would stick to places like RadioShack or Best Buy if you go third party.

    Quote Originally Posted by ShaggyKids View Post
    ... They're there to make a profit so my guess is they charge a little more too. They never have anything in stock so their favorite phrase is "We can order it for you." If I wanted to order something I do it myself online.

    Deb from my Note 3
    I would say that's another reason I'd avoid those other standalone Verizon stores. Verizon Corporate locations have a set price on their devices and those prices aren't always the best price and they won't price match. But other places like Best Buy are able to discount the phones, and I believe it's because Best Buy isn't paying employees to sell phones, per se. Verizon's employees are paid to sell the phones, so they need the revenue to pay the employees. Best Buy doesn't benefit from selling Verizon really as those service fees belong to Verizon. Best Buy just wants you to buy the other stuff so they can afford to discount the actual handset.
  7. #7  

    Default Re: Corporate vs retailer store?

    Costco offers a 90 day return/exchange policy but note that your contract is locked after 14 days. Best Buy silver cardholders I believe get 60 days, same 14 days for locked contract though

    I bought my first Note 3 from a Verizon corporate store for $90 on contract on release day.


    I bought my Note II from BestBuy over a year ago for $37 on contract. So really you can get a deal from any place though retailer is more likely
    I bought my second Note 3 from comcast for free after visa prepaid card, which is technically a third party but the order was charged and fulfilled by Verizon.

    I have ordered previously from best buy and Costco. Keep in mind that some third party besides Costco and Best of buy has a secondary etf of $400 if certain changes are made within 181 days

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  8. Thread Author  Thread Author    #8  

    Default Re: Corporate vs retailer store?

    By retailer I meant a Verizon My Bullfrog store vs a Verizon corporate store
    They call themselves a premium retailer
  9. #9  

    Default Re: Corporate vs retailer store?

    Quote Originally Posted by Signtist View Post
    By retailer I meant a Verizon My Bullfrog store vs a Verizon corporate store
    They call themselves a premium retailer
    Not familiar with that retailer. Just keep in mind that returns must go through the place of purchase. Some places might allow longer, the same, shorter, or even no returns. Make sure to read all terms before agreeing

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  10. Thread Author  Thread Author    #10  

    Default Re: Corporate vs retailer store?

    Mybullfrog.com || Home
    This type of retailer
  11. #11  

    Default Re: Corporate vs retailer store?

    Quote Originally Posted by Signtist View Post
    Mybullfrog.com || Home
    This type of retailer
    I would, definitely choose to go to a corporate store over "my bullfrog."

    It's been my experience, that you get better customer service from a corporate store.

    Sent from my DROID MAXX!!!!
  12. #12  

    Default Re: Corporate vs retailer store?

    Quote Originally Posted by Signtist View Post
    Mybullfrog.com || Home
    This type of retailer
    There wouldn't be a problem going through them, but I wouldn't really expect much from stores such as these. Seems like a regional franchise, but if your options are between a franchise store and the corporate store, I would go to the corporate store. Just personal opinion.

    If you want to go through a third party like that, then like dpham said, just make sure they don't have any additional restrictions on your purchases, or at least that they are made known to you.
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  13. #13  

    Default Re: Verizon: Corporate vs retailer store?

    Purchases made at a Corp store or 3rd party have to be serviced through the same type of store for returns, exchanges, etc. That's not a set pro or con either way, just something to consider when buying. Like if you bought one at a Corp store while on a trip away from home, but only have authorized dealers near your home, you could face more hassle if there's any problems.

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