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  1. Thread Author  Thread Author    #1  

    Default Two things that upset me at Verizon.

    ....
    UJ95x and wtherrell like this.
  2. #2  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by metz65 View Post
    1. The employee who continues to insist that the only phone you will be happy with is the phone they use. Regardless of features or calling actual specs to their attention they refuse to admit their choice of phone isn't the best one on the market. Example : Me: I want the phone with 32 gigs of on board storage. Associate: well this one has 16,you don't need 32 that's more than is necessary.

    2. The salesman who refuses to accept that you want to keep your unlimited data plan. I was even told it was stupid for me to buy my DNA outright instead of subsidizing it through a two year contract with data caps. Never before had a salesperson told me I was stupid for trying to spend 600 dollars in their store.

    I don't care what kind of phone you have, that's not how I judge someone's worth or intelligence.
    You can buy online to avoid this issue. Also if you want to pick it up today, buy online with in store pickup.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  3. #3  

    Default Re: Two things that majorly **** me off at Verizon.

    Obviously not all sales people are cut out for sales. Telling a customer they are stupid is never a good tactic. I'm sure they are told to push certain devices, or maybe they just really love their phone and get over exuberant about it.

    As far as talking you out of unlimited data, I'm sure that's a top priority stressed by management.

    I payed full price for my G2 in January and my son's Moto X in February. Huge long term savings over the cost of their new plans and subsidized phones. But they were tripping over themselves trying to convince me to switch. It was annoying, but that's their job.

    I have issues with their lack of knowledge about the phones they are trying to sell. Like in January when I asked if the Galaxy S4 would be getting KitKat soon and the dude asked me "what's kitkat?"

    Sent from my VS980 4G using AC Forums mobile app
    UJ95x likes this.
  4. #4  

    Default Re: Two things that majorly **** me off at Verizon.

    My Verizon store was trying to sell everyone the Galaxy Note3. I would say their success ratio was around 65% judging from all the Note3's I saw coming and going...SMILE. I would estimate about 80% of the Verizon reps in my Verizon store has the Note 2/3
  5. #5  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by spencerdl View Post
    My Verizon store was trying to sell everyone the Galaxy Note3. I would say their success ratio was around 65% judging from all the Note3's I saw coming and going...SMILE. I would estimate about 80% of the Verizon reps in my Verizon store has the Note 2/3
    I bought the note 3 for $90 on contract on release day for in store pickup. No smile from my rep. He left even before the phone was activated. He was pushing for me to get the Gear or the helicopter, but once I declined, he lost interest.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  6. #6  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by dpham00 View Post
    I bought the note 3 for $90 on contract on release day for in store pickup. No smile from my rep. He left even before the phone was activated. He was pushing for me to get the Gear or the helicopter, but once I declined, he lost interest.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    I do like that "Air Drone" ($299)....SMILE
  7. #7  

    Default Re: Two things that majorly **** me off at Verizon.

    This sounds like typical sales people.. That's why I avoid them. They want to try and push you off that unlimited at all costs.

    Sent from my T-Mobile Note 3 using AC Forums.
  8. #8  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by Almeuit View Post
    This sounds like typical sales people.. That's why I avoid them. They want to try and push you off that unlimited at all costs.

    Sent from my T-Mobile Note 3 using AC Forums.
    Anything touching unlimited relating to upgrade would cause the loss of unlimited... Even if you use the upgrade from a non unlimited line.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  9. #9  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by dpham00 View Post
    Anything touching unlimited relating to upgrade would cause the loss of unlimited... Even if you use the upgrade from a non unlimited line.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    Does this mean if I transfer my upgrade to a basic phone and upgrade that phone and then switch the phone over to the unlimited line that I will then lose unlimited?
  10. #10  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by darkman265 View Post
    Does this mean if I transfer my upgrade to a basic phone and upgrade that phone and then switch the phone over to the unlimited line that I will then lose unlimited?
    If you did it over the phone or in store, possibly.

    If you did it online then you should be fine

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  11. #11  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by dpham00 View Post
    Anything touching unlimited relating to upgrade would cause the loss of unlimited... Even if you use the upgrade from a non unlimited line.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    Well yeah I know that :P.

    He is saying he wants to buy full price and they are telling him he should upgrade... Hence why I said typical sales person trying to push him to use the upgrade to get him off the unlimited .

    Sent from my T-Mobile Note 3 using AC Forums.
  12. #12  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by Almeuit View Post
    Well yeah I know that :P.

    He is saying he wants to buy full price and they are telling him he should upgrade... Hence why I said typical sales person trying to push him to use the upgrade to get him off the unlimited .

    Sent from my T-Mobile Note 3 using AC Forums.
    Sure no doubt... I don't think that they get commission on full retail.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  13. #13  

    Default Re: Two things that majorly **** me off at Verizon.

    As a salesman for Verizon I would like to say this. If you go to a corporate store, more than likely you're going to be treated like crap. They have it set up to be like a Walmart. I know at my store I will never call a customer an ***** for whatever decision they make. I may put my little two sense in and try to persuade otherwise but that's my job to a certain degree.

    It really just depends on the person that's working and depends on the mood and willingness to work with a customer. Which if you look at it that way, that's all retail stores. Including Sprint, T-Mobile, or AT&T. It's unfortunate it's like that but people stop caring about customer service and more worried about making money when the true reality of things is completely the opposite if you do want more money.

    I will end my post with this, we do make commission and we also have a base pay. We do make more commission on certain phones than others and accessories or insurance. All of Verizon reps should be educated to the point that they at least know what KitKat is but not all of us are educated to the point of what rooting, kernels, RAM, etc. Is. Which I think all of should as well. It sounded like that guy was a complete ***** and just had someone else do his tests that you must do in order to get any commission.

    Posted via Android Central App
  14. #14  
    qbot101's Avatar

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    Default Re: Two things that majorly **** me off at Verizon.

    The store reps are really EDGE minded people. I had to insist on retail pricing. They even pulled up my previous usage and that shut them down. Then when I got the Note 3, the rep was like, "you might as well get the Gear". No thanks. I did get a bunch of accessories, though.

    Sent from my SM-N900V using Tapatalk
  15. #15  

    Default Re: Two things that majorly **** me off at Verizon.

    While i love my DNA... I do admit.. buying this phone outright.. never... and please GET the 32GIG.. I have the 16GIG DNA and my music wont fit, along with apps, pics... So i have to use GOOGLE Play Music, and needed a higher data package
  16. #16  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by sierrajinx9 View Post
    While i love my DNA... I do admit.. buying this phone outright.. never... and please GET the 32GIG.. I have the 16GIG DNA and my music wont fit, along with apps, pics... So i have to use GOOGLE Play Music, and needed a higher data package
    Ouch

    Sent from my T-Mobile Note 3 using AC Forums.
  17. #17  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by sierrajinx9 View Post
    While i love my DNA... I do admit.. buying this phone outright.. never... and please GET the 32GIG.. I have the 16GIG DNA and my music wont fit, along with apps, pics... So i have to use GOOGLE Play Music, and needed a higher data package
    Why not just get a device with a sd card?

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  18. #18  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by dpham00 View Post
    Anything touching unlimited relating to upgrade would cause the loss of unlimited... Even if you use the upgrade from a non unlimited line.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    Then how am I rocking a Note 2 with unlimited? I got it on my mom's dumbphone line, and moved to mine, voila, still got unlimited. I asked Verizon people nearly every day if this was still possible leading up to getting the phone, which I got back in October. They all said it was still possible.
  19. #19  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by JnEricsonx View Post
    Then how am I rocking a Note 2 with unlimited? I got it on my mom's dumbphone line, and moved to mine, voila, still got unlimited. I asked Verizon people nearly every day if this was still possible leading up to getting the phone, which I got back in October. They all said it was still possible.
    Of course, what you did was fine, because the note 2 didn't touch the unlimited line when being upgraded. After upgrading, you can move the phone to any line you want.

    But if you had transferred the upgrade from the basic line to he unlimited line then pushed the upgrade then you most likely would have lost unlimited.

    It may seem like semantics, but it is the way things work.

    Of course there are also the loopholes discussed in the other threads as well.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  20. #20  

    Default Re: Two things that majorly **** me off at Verizon.

    I made 2 major mistakes when buying this phone! I did my research assuming it had expandable storage... and 2, i tried it out and missed the DEADLINE To return it...

    But i have managed to lower my data plan to 6 gigs, Stream Spotify and Google Play music DAILY... and youtube for all the people i subscribe to and i am doing just fine
  21. #21  

    Default Re: Two things that upset me at Verizon.

    If you stream Spotify a lot, you can download it on wifi and use it offline when out and about with premium. Premium does cost $10,but if it lowers your data a lot then it could be worth it

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  22. #22  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by AZDroid View Post
    I have issues with their lack of knowledge about the phones they are trying to sell. Like in January when I asked if the Galaxy S4 would be getting KitKat soon and the dude asked me "what's kitkat?"

    Sent from my VS980 4G using AC Forums mobile app
    Although I pride myself in constantly being recognized by customers for knowing my product, we as sales reps aren't there to sell phones, we are there to sell service. OS updates isn't information that is regularly passed on to us, it's only found if we proactively look for it. OS updates has little to absolutely nothing to do with achieving our daily demands.
    Ry likes this.
  23. #23  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by Almeuit View Post
    This sounds like typical sales people.. That's why I avoid them. They want to try and push you off that unlimited at all costs.

    Sent from my T-Mobile Note 3 using AC Forums.
    When the Share Everything plans were introduced, there was a huge incentive for us to get customers in to that, and most of us made a lot of extra money doing so. There's no longer any extra incentive for us to do that.
  24. #24  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by qbot101 View Post
    The store reps are really EDGE minded peopleSent from my SM-N900V using Tapatalk
    Our company is EDGE minded
  25. Thread Author  Thread Author    #25  

    Default Re: Two things that majorly **** me off at Verizon.

    Quote Originally Posted by Wireless Vet View Post
    Our company is EDGE minded
    Why??

    I would think the subsidized 200 dollar phone tied to a two year contract would offer less risk and more reward for Verizon than the EDGE program.
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