1. huskers15's Avatar
    Hello,

    I saw someone mentioned in a thread about getting the code from the rep if they were to ever lose UDP again. Does anyone have that code? Or is it user related to their account? Having a bit of a hard time getting my UDP back. I lost it when when i got a new sim card for my phone. There was no upgrade or anything. Let me know what I can do!

    Thanks!!
    04-01-2014 08:20 PM
  2. dpham00's Avatar
    Keep contacting Verizon cs, they should give it back, provided that you didn't do an upgrade that touched the unlimited line. You maybe have to ask to talk to a supervisor. A few calls may be needed

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    04-02-2014 07:55 AM
  3. huskers15's Avatar
    Ok thank you

    Sent from my HTC6525LVW using AC Forums mobile app
    04-02-2014 08:35 AM
  4. huskers15's Avatar
    Is inactive pricing request the only way to get it back? Reason why I ask is because the csr always says the back office has the final say. So I had csr do another ipr and for Verizon user error.

    Sent from my HTC6525LVW using AC Forums mobile app
    04-02-2014 09:47 AM
  5. dpham00's Avatar
    My understanding is that it is a separate office that deals with it, perhaps some call it a back office

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    04-02-2014 01:38 PM
  6. rdcamero's Avatar
    File a Better Business Complaint.Only way I was able to resolve two previous issues I had.I went round and round with Verizon Csr's and their Twitter and Face Book support pages.Both times I recieved a call the day after they got the complaint and had the issue resolved in a couple days.
    04-03-2014 01:04 AM

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