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  1. Thread Author  Thread Author    #1  

    Default Verizon: Inactive Pricing Request

    Hello,

    I saw someone mentioned in a thread about getting the code from the rep if they were to ever lose UDP again. Does anyone have that code? Or is it user related to their account? Having a bit of a hard time getting my UDP back. I lost it when when i got a new sim card for my phone. There was no upgrade or anything. Let me know what I can do!

    Thanks!!
  2. #2  

    Default Re: Verizon: Inactive Pricing Request

    Keep contacting Verizon cs, they should give it back, provided that you didn't do an upgrade that touched the unlimited line. You maybe have to ask to talk to a supervisor. A few calls may be needed

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  3. Thread Author  Thread Author    #3  

    Default Re: Verizon: Inactive Pricing Request

    Ok thank you

    Sent from my HTC6525LVW using AC Forums mobile app
  4. Thread Author  Thread Author    #4  

    Default Re: Verizon: Inactive Pricing Request

    Is inactive pricing request the only way to get it back? Reason why I ask is because the csr always says the back office has the final say. So I had csr do another ipr and for Verizon user error.

    Sent from my HTC6525LVW using AC Forums mobile app
  5. #5  

    Default Re: Verizon: Inactive Pricing Request

    My understanding is that it is a separate office that deals with it, perhaps some call it a back office

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  6. #6  

    Default Re: Verizon: Inactive Pricing Request

    File a Better Business Complaint.Only way I was able to resolve two previous issues I had.I went round and round with Verizon Csr's and their Twitter and Face Book support pages.Both times I recieved a call the day after they got the complaint and had the issue resolved in a couple days.

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