I went to the Verizon store this morning trying to get a new LG G3 phone. It was at one of those stand-alone stores owned by Verizon with actual Verizon employees. (as opposed to those 3rd-party authorized sellers)
When I walked it, I was expecting to be out of there in less than an hour. There were 6 people ahead of me in line. The employee at the door put my name on a clipboard and told me it would be about 5 minutes. I played with the LG G3 on the display counter and compared it to the Galaxy S5 nearby. Yes, I definitely want the G3.
A very nice lady called my name. I told her: "this one.. I want to get this G3" She went to the back to grabe one while I waited at the counter. She came back with the phone and started to open it up. I gave her all my account info and told her that I wanted to use the upgrade from my primary line and transfer it to one of the other lines on my account. Only my primary line was upgrade eligible. She looked up my account and said "you know you'll lose your unlimited data plan if you do this, right?" I was shocked because I had done my home work and searched many internet forums, including this one. I told her that other people(on the internet) have transferred upgrades from unlimited data to another line and kept it.
She said that was true as of last week, but no longer, unfortunately. The store manager was next to her and said the same thing. They said it was in my best interest not to do mess with my unlimited data plan, based on my high data usage of around 70 GB to 90 GB per month. The manager said if I really wanted the LG G3, my two options are: (1) buy it at full retail, or (2) add another line to my account and buy it at discounted 2-year pricing. However, option (2) would require me to agree to maintain a 30-dollar 2 GB data plan on that line during the 2-year period.
There is also a third option for transferring my upgrade to another line. I can use the upgrade to get a non-smartphone on my other line.
The manager said he could have easily transferred my upgrade to another line and kept my unlimited data plan, if I came in last week. He said the main reason was that I had to agree to keep a $30 data plan on the line where the line that the upgrade came from if I was getting a smartphone. I objected and said that I already had a $30 unlimited data plan. He corrected me and pointed to the screen showing my account. It actually said $29.99 data. He said that in order to do it, I have to agree to a $30 data plan(or more) which would NOT be unlimited.
I told him that I needed to think about it and come back at another time. Not that I didn't believe him or anything, but when I got home, I called two other Verizon corporate stores and asked. I got the same answer. Both said it was fine a week ago, but this week, Verizon came up with some new changes to their policy.
Am I simply out of luck now?
When I walked it, I was expecting to be out of there in less than an hour. There were 6 people ahead of me in line. The employee at the door put my name on a clipboard and told me it would be about 5 minutes. I played with the LG G3 on the display counter and compared it to the Galaxy S5 nearby. Yes, I definitely want the G3.
A very nice lady called my name. I told her: "this one.. I want to get this G3" She went to the back to grabe one while I waited at the counter. She came back with the phone and started to open it up. I gave her all my account info and told her that I wanted to use the upgrade from my primary line and transfer it to one of the other lines on my account. Only my primary line was upgrade eligible. She looked up my account and said "you know you'll lose your unlimited data plan if you do this, right?" I was shocked because I had done my home work and searched many internet forums, including this one. I told her that other people(on the internet) have transferred upgrades from unlimited data to another line and kept it.
She said that was true as of last week, but no longer, unfortunately. The store manager was next to her and said the same thing. They said it was in my best interest not to do mess with my unlimited data plan, based on my high data usage of around 70 GB to 90 GB per month. The manager said if I really wanted the LG G3, my two options are: (1) buy it at full retail, or (2) add another line to my account and buy it at discounted 2-year pricing. However, option (2) would require me to agree to maintain a 30-dollar 2 GB data plan on that line during the 2-year period.
There is also a third option for transferring my upgrade to another line. I can use the upgrade to get a non-smartphone on my other line.
The manager said he could have easily transferred my upgrade to another line and kept my unlimited data plan, if I came in last week. He said the main reason was that I had to agree to keep a $30 data plan on the line where the line that the upgrade came from if I was getting a smartphone. I objected and said that I already had a $30 unlimited data plan. He corrected me and pointed to the screen showing my account. It actually said $29.99 data. He said that in order to do it, I have to agree to a $30 data plan(or more) which would NOT be unlimited.
I told him that I needed to think about it and come back at another time. Not that I didn't believe him or anything, but when I got home, I called two other Verizon corporate stores and asked. I got the same answer. Both said it was fine a week ago, but this week, Verizon came up with some new changes to their policy.
Am I simply out of luck now?
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