Hi OH. I wanted to share my most recent Verizon experience. let me say I have been a customer a long time and never had anything but great experiences with them for the most part. That being said my job is to help low vision people learn how to use Apple and Android phones with accessibility features. I had a guy who was interested in upgrading to a smartphone and he has low vision so I imagine him with a samsung galaxy note 3. He decided to do it on a Ledge. he is pretty hard cited so he could not even see the screen with how big it is so I turned on the talk back but he became too much for him and he does not want to fool with it so he returned it. He had lost the box and everything else with the charger so he was charged $75 restocking fee. Then he decided he wanted to upgrade to a new flip phone and they were going to charge him $200 to upgrade to a new flip phone as that was the full retail price. He ended up getting it on 2 year contract for free. that is fine I guess but $200 seems a little bit ridiculous. then the guy told us that his plan was going to be 30 bucks a month with unlimited minutes and text but it ended up being when I checked it on the phone later a family plan with unlimited minutes and text and 500 megabytes of data for $50 which is even worse than the plan we had with the smartphone. I called and complained and got it down to $40 but this I feel should not have happened. I don't know what the guy was new or what. He is now looking into tmobile.
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