GET IT IN WRITING !!!!! I had 2 smart phones & 1 regular phone & was paying $225 per month. I wanted to switch to the new $80 / 10GB plan with $15 for each phone. They told me I must get a smart phone to replace the regular phone, so I did. They assured me my bill would be $80 + $45 + about $27 for taxes & surcharges for a total of about $152.00.
I got my new bill & it was $239.00. I protested it and finally got it reduced to about $177.00. The new iPhone 5c i got from Verizon is going to cost me $25 for 24 months or a total of $600.00. $177,00 is much better than the $225.00 I was paying, so it's OK, but still not what they assured me it would be.