Verizon is voiding my warranty!!!!!
So I just got off the phone with Verizon and they want to charge me $50 to swap my phone under warranty because I purchased it off someone and not directly through them.
I have purchased the Eris, all my blackberry's off of eBay and never had a issue with exchanging under warranty when something went wrong, but with my DROID they are being very RUDE. I have been with them for 8 years paying $160/month and I get treated like this!!
I'm so angry!!
The phone should remain under the 1 year warranty no matter who owns it.
Is this happening to anyone else??
Any input would be great.
- 01-06-2010, 09:27 PM #2
- 01-06-2010, 09:30 PM #3
- 01-06-2010, 09:44 PM #5
- 01-06-2010, 09:46 PM #6
Why are you mad at Verizon? Blame Motorola... see page 51 of the manual below:
"Who is covered?
This warranty extends only to the first consumer purchaser, and is not transferable."
- 01-07-2010, 03:19 PM #8
Evil, corporate, capitalist pigs. Power to the people!!! Rise against the establishment.
Wait, Motorola's has captured all of my keystrokes and is remotely disabling my device. They're in cahoots with Verizon and big red is in the process of extending my Contract.
What I meant was, I'm sure Motorola and Verizon will make every effort to please their customer as they always have and always will.
- 01-07-2010, 04:19 PM #9
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Re: Verizon is voiding my warranty!!!!!
Sprint did something similar to me in 2008 with a Palm phone, and I got so mad I dumped them (as did millions of other customers). I do not understand why we--"smart" phone users--put up with the carriers and their predatory practices.
I like what Google is doing: sale the phone directly and let the customer choose the carrier. The next steps are universal phones that work with any network, and apps that are independent of the carrier. The carriers will be left to simply sell and maintain network capacity.
- 01-07-2010, 06:04 PM #10
- 01-07-2010, 06:37 PM #11
BTW, have you read the warranty on the N1?
This Limited Warranty is subject to the following terms and conditions:
1. This Limited Warranty is given only to the original purchaser of the Product.
I doubt Google/HTC will be making a lot of warranty exceptions for those that are in the OP's situation.
- 01-08-2010, 11:18 AM #12
- 01-08-2010, 10:48 PM #13
I bought my wifes 2 previous bbs of people and had no issues with getting covered by the warranty. This might be a new policy.
- 01-10-2010, 03:37 PM #14
- 01-10-2010, 11:58 PM #15
- 01-14-2010, 01:33 AM #16