A
AC Question
Galaxy S4 & S3 Being held hostage by Verizon...HELP!
Now that we are out of our contract, my husband and I want to switch carriers from Verizon to a PagePlus (due to price and flexibility with month to month). Pageplus says our phones are not compatible because their database says we are still in contract. After multiple service calls with both Verizon and Pageplus, now I'm being told that the Verizon SIM card is identifying both of our phones as being HTC 3G phones (of some sort, that we have never ever owned) and not the Galaxy's. Verizon suggested changing out the SIM cards, which we did. But they are still not working. The many different Verizon reps have told me many different stories on what could possibly be happening...from "This should show you how unreliable Pageplus is going to be if you switch" to "There are no such things as unlock codes for 4G phones" to "You have a 50/50 chance of getting a ($500!) phone that will work on a different network". These answers/explanations are unreasonable and anemic.
This is NOT rocket science. We just want to be able to port our numbers with out phones to another carrier. World peace would be nice, too...but...for the time being, what can we do!?! One Verizon rep suggested switching phones to different older phones, porting them out to another carrier and then trying to switch phones. But honestly, how is this becoming an impossible task?
Please, someone explain this insanity and HOPEFULLY tell me how to resolve it.
Now that we are out of our contract, my husband and I want to switch carriers from Verizon to a PagePlus (due to price and flexibility with month to month). Pageplus says our phones are not compatible because their database says we are still in contract. After multiple service calls with both Verizon and Pageplus, now I'm being told that the Verizon SIM card is identifying both of our phones as being HTC 3G phones (of some sort, that we have never ever owned) and not the Galaxy's. Verizon suggested changing out the SIM cards, which we did. But they are still not working. The many different Verizon reps have told me many different stories on what could possibly be happening...from "This should show you how unreliable Pageplus is going to be if you switch" to "There are no such things as unlock codes for 4G phones" to "You have a 50/50 chance of getting a ($500!) phone that will work on a different network". These answers/explanations are unreasonable and anemic.
This is NOT rocket science. We just want to be able to port our numbers with out phones to another carrier. World peace would be nice, too...but...for the time being, what can we do!?! One Verizon rep suggested switching phones to different older phones, porting them out to another carrier and then trying to switch phones. But honestly, how is this becoming an impossible task?
Please, someone explain this insanity and HOPEFULLY tell me how to resolve it.