- 02-04-2011, 05:21 PM #2
- 02-04-2011, 06:53 PM #3
- 02-04-2011, 08:30 PM #4Retired Moderator
- 2,164 Posts
- CodeName Android 1.5.5
i think the policy is just to keep throwing refurbs at you. but you can sometimes get around policy by being friendly and not a jerk. i remember when my wife got the devour, it crapped out on her after just 10 weeks. she should have just been issued a refurb, but she was really nice to the guy at the verizon store, and he let her pay the difference to upgrade to the OG droid. so it all depends
- 02-04-2011, 09:30 PM #5
They did away with that policy almost a year ago.
The new policy is you continue getting the same device until you can upgrade UNLESS there is a recall on that device.
Yes, some people can get lucky and get a device swapped out, but this is an exception and there is NO standard way of getting it.
What's going on with your phone?
- 02-04-2011, 11:07 PM #6
- 02-05-2011, 05:06 PM #7
- 02-05-2011, 05:21 PM #8
- 02-06-2011, 01:20 AM #9
- 02-08-2011, 12:54 AM #10
- 932 Posts
You can get them to bump you an upgrade if you're really nice, and express the hardship without whining. A friend of mine got from an env3 into a droid 2 global after 1 replacement, 8 months into a contract, and only payed 100 for new not refurbed. Work the angles and hope you get a rep who's feeling helpful.
- 02-08-2011, 05:06 PM #11
- 02-08-2011, 05:32 PM #12
There is no policy anymore, so it's totally up to what the store can push through.
For this kind of stuff, it's better going to a corp store since switches like this and exception upgrades typically don't net any commission, so indirects can't afford them.
It's also a very bad idea to say what phone you wouldn't mind switching to. If you do this they think you're just trying to do the swap because you want a new phone and you're trying to make up the bugs.
- 02-08-2011, 05:52 PM #13
I have had many issues with Blackberry. If you call customer care and ask to speak to Retention and be nice, then maybe they will offer help to you. I had gotten my last BB and I had emailed stating I hope this one has no issues because I will want to speak to someone . Sure enough it was giving me issues and Retention allowed me to get into the Droid Incredible. A refurb one, but still works great. You can't get a NEW device will have to be a refurbished device. So, if you are nice....it can happen.
I had to wait awhile for it because the Incredible is popular and they don't get a lot of refurbs on it. So ask for Retention dept and good luck.
- 02-08-2011, 06:17 PM #14
I would say anywhere from 3-5. With the right complaing to a supervisor... Verizon is pretty flexible. Everything I have is through Verizon...Cable, Internet, Home Phone, Cell phone....etc. When you threaten to leave and know how to speak to them over the phone, you would be surprised what they will do to keep you as a customer.
- 02-08-2011, 09:04 PM #15
Just have to be calm and DO NOT yell or swear. I have 4 lines through them and my line have been with them for about 6 years, my other line, almost 4 years, another line 2 years and a new line.
I was able to upgrade early with all the issues I had. Went to one store and they gave me somewhat of a hard time, just left and went to another store and they realized all the replacement and just told me to wait and they took care of everything. 30 minutes later, I got a DX with extended battery and case.
- 02-14-2011, 04:52 PM #16
- 02-15-2011, 10:20 AM #17
- 02-15-2011, 10:56 AM #18
- 02-16-2011, 07:37 AM #19