So they added the year outside of any loyalty promotions?
My contract wasn't expiring until 11/2016.
The first VZW added the loyalty 100-minute bonus. VZW website showed new contract end date of 11/2017.
A couple of days later the 100-minute bonus remained, but the contract date went back to 11/2016.
Several calls to Verizon made no difference. (conflicting answers) I ended up with two 100-minute bonus on that UDP line. Still the original 11/2016 end date.
The last Verizon rep was much higher up and was manually "correct" my contract date to 11/2017. I later learned that she was in charge of that call center.(one of many Verizon call centers) She gave me her direct line and told me to call her if necessary. However, as of today, the 11/2017 has remained.
Forgot mention that a Verizon rep did offer me $15/month account credit for 12 months, no strings attached, to offset the $20 increase. The offer is still noted in my account, although I didnt' accept it. Glad I didn't because an actual contract extension to 11/2017 was way better. (on second thought, what if I call back and ask them to look up the notes left by that rep and tell them that I wan to accept the $15/month credit for 12 months? nah... I'm not that greedy... or am I?
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