Got a very interesting call from a local VZW store manager. I explained to him some hardware and software issues ive been having with my phones. In the end I focused on the software trouble...
He told me to go to the app store and root then hack my phone to run 2.1... er wait a minute? Doesn't he know that voids my warranty? Doesn't he know that's NOT manufacture approved software? Also shouldn't you oh I dont know... be careful who you tell to do this? I mean if I wasn't tech savvy and I destroyed my phone id darn well hold him to replacing it since he told me to do this... I see lots of problems with this... anyone else?
- 02-16-2010, 12:22 PM #2
- 02-16-2010, 01:08 PM #3
- 02-16-2010, 02:05 PM #5
- 02-16-2010, 02:12 PM #6
Walked out with a new Droid, free 16GB memory card and a free Droid Media Dock.
Some of them are not all that smart. He should have said: "I would need to reset your phone, this will erase everything. Are you okay with that?"
Punk just did what he felt like doing without communicating or fixing the issue.
I do see your point though, a manager should not ask that you root. That is just plain dumb.
- 02-16-2010, 02:53 PM #7
- 02-16-2010, 02:58 PM #8
- 02-16-2010, 03:00 PM #9
- 02-16-2010, 03:14 PM #10
- 02-16-2010, 03:17 PM #11
i would have been especially peeved if it happened with a blackberry as there's no real guarantee that you had a backup before they wiped it.
with android phones, at least all you really lose are your texts, but if i lost all my contacts, there would be HELL to pay at that store. and i mean like everything short of burning the place down would happen.
- 02-16-2010, 03:24 PM #12
Was it an actual Verizon corporate store or a authorized retailer? Either way, he must not really care about his job if that's what he's recommending. I did have a rep recommend crackberry.com when I bought my storm and he hinted at leaked OS's but never told me to install one directly.
- 02-16-2010, 03:40 PM #13
Did you happen to notice if the manager was a Droid owner as well? That could account for his advice and apparent worry-free attitude toward rooting your phone. At least it sounds like this guy/gal was technically inclined (or at least s/he was a wanna-be).
I'm not sure why you titled the tread "Verizon FAIL" though... perhaps the manager gave bad advice (or at least non-corporate sanctioned advice), but I'm not quite sure where Verizon failed you or did anything wrong here. If anything the manager was going a little out of his/her way by telling you about rooting your phone. I'd take it as a compliment in a way-- at least the person thought you were technical enough to understand what was involved in rooting and how to do it...
I'd be curious to see what s/he would do for you if you headed back over there, mentioned this previous conversation, and asked for help/advice on how to root your phone. (I guess that would be the test of whether or not the manager is the slightest bit technical or just spewing some jargon s/he heard elsewhere.)
While this may be a solution-- and might perhaps be something that a number of us would do-- I would well agree that providing this advice to the average non-technical user would only confuse and eventually create more problems than it would solve.
- 02-16-2010, 03:42 PM #14
- 02-16-2010, 03:45 PM #15
That would be yet another way of determining whether the manager was really a tech savvy person or just a wanna-be dropping a few words s/he overheard here and there...
If the person is technical, it would still be funny and you both would get a bit of a laugh out of it.
- 02-16-2010, 07:05 PM #16
- 02-16-2010, 11:35 PM #17