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  1. #51  

    Angry Re: FIX FOR: Activation issues on the HTC EVO V 4G/3D

    First - I tried the factory reset that was suggested in the first post. I followed your instructions exactly, and while the reset was successful, the activation was not.

    Second - here is what happened:
    When the new phone (HTC EVO V 4G) arrived, I attempted to activate it online. I wanted to port my old number (via Verizon) to the new phone. When I attempted this, I received an error message. When I contacted Verizon, they said that my number was "chosen randomly" as a number that cannot be transferred. So, I called Virgin Mobile and asked them to activate the phone with a new number. Somewhere in this process, there was a miscommunication. Apparently, Virgin had contacted Verizon and argued with them about the number swap, and Verizon authorized the swap. SO - an account was created under the NEW number but my phone was activated under the OLD number (the Verizon number). Therefore, the $$$ I paid to gain service was stuck in the account for the new number, and my phone (with the old Verizon number) did not have $$$ on it.

    After several calls to Virgin, I was finally able to get the money transferred from the new number to the old number. BUT then I was unable to send/receive text messages. Virgin told me that I needed to update the phone. So, I did. After the update was complete, Virgin asked me to re-activate the phone. I did. But there was an error of some sort during the activation and my phone is now saying that is has not been activated.

    When I attempt to activate it, I receive an error message because it cannot connect to the network. I've also tried updating it again, in case the update was faulty, but again - I can't connect to network. SO - I tried the factory reset that you suggested, to no avail. It started the hands-free activation, but because it could not connect to the network it just kept "retrying" and failing.

    Any suggestions going forward? I would prefer not to call Virgin again, if at all possible. I called a half dozen times yesterday and was either left to wait on-hold for upwards of 45 minutes or, after finally connecting to an operator, he/she hung up on me within fifteen minutes of the discussion.
  2. #52  

    Default Re: FIX FOR: Activation issues on the HTC EVO V 4G/3D

    You should really call vm again but try this:

    Dial ##data#

    Edit and password is your msl ( obtain with msl reader on market if you don't have it)

    Hit reset and reboot

    If still no connection connect to WiFi and update software, prl, and profile. And reactivate

    Sent from my PG86100 using Android Central Forums
  3. #53  

    Default Re: FIX FOR: Activation issues on the HTC EVO V 4G/3D

    Thanks for the info, unfortunately did not work for me.

    What i did to get it working was

    1 - switch back to my old broken triumph MEID
    2 - after i received the email that the triumph was ready, i switched back to the evo v
    3 - this time i used the MEID from the evo rather than the "serial number"

    when i got the email, turned the evo on. activated right away

    PS the first time i switched to the evo, noone told me not to turn the phone on until i got the email from sprint; of course i turned it on right away! There should be a notification when you swap!
  4. #54  

    Default Re: FIX FOR: Activation issues on the HTC EVO V 4G/3D

    Hoping someone here can help me....

    Tried to do a phone swap on the VM website yesterday from Optimus to Evo V. I screwed it up because I was not aware of the difference in procedure for the Evo swap (power down both devices, etc). The result seems to be that my new Evo has programmed itself as a new device/service. Now I cannot do the swap online because the system shows the esn as in use. VM says they are working to free the ESN but I have little confidence in them. Any suggestions from folks here on how to proceed?

    thanks
  5. Thread Author  Thread Author    #55  
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    Default Re: FIX FOR: Activation issues on the HTC EVO V 4G/3D

    Quote Originally Posted by shadetree75 View Post
    Hoping someone here can help me....

    Tried to do a phone swap on the VM website yesterday from Optimus to Evo V. I screwed it up because I was not aware of the difference in procedure for the Evo swap (power down both devices, etc). The result seems to be that my new Evo has programmed itself as a new device/service. Now I cannot do the swap online because the system shows the esn as in use. VM says they are working to free the ESN but I have little confidence in them. Any suggestions from folks here on how to proceed?

    thanks
    Try reading the first post and do a factory reset on your EVO as it said you should.
  6. #56  

    Thumbs up Re: FIX FOR: Activation issues on the HTC EVO V 4G/3D

    Thank you so much! My phone didn't have service yet so it couldn't connect to activate, so I cancelled it early. When I tried again it just kept me on the loading screen. After doing what you said, it activated really quickly! My phone works fine now.
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