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Re: FIX FOR: Activation issues on the HTC EVO V 4G/3D
First - I tried the factory reset that was suggested in the first post. I followed your instructions exactly, and while the reset was successful, the activation was not.
Second - here is what happened:
When the new phone (HTC EVO V 4G) arrived, I attempted to activate it online. I wanted to port my old number (via Verizon) to the new phone. When I attempted this, I received an error message. When I contacted Verizon, they said that my number was "chosen randomly" as a number that cannot be transferred. So, I called Virgin Mobile and asked them to activate the phone with a new number. Somewhere in this process, there was a miscommunication. Apparently, Virgin had contacted Verizon and argued with them about the number swap, and Verizon authorized the swap. SO - an account was created under the NEW number but my phone was activated under the OLD number (the Verizon number). Therefore, the $$$ I paid to gain service was stuck in the account for the new number, and my phone (with the old Verizon number) did not have $$$ on it.
After several calls to Virgin, I was finally able to get the money transferred from the new number to the old number. BUT then I was unable to send/receive text messages. Virgin told me that I needed to update the phone. So, I did. After the update was complete, Virgin asked me to re-activate the phone. I did. But there was an error of some sort during the activation and my phone is now saying that is has not been activated.
When I attempt to activate it, I receive an error message because it cannot connect to the network. I've also tried updating it again, in case the update was faulty, but again - I can't connect to network. SO - I tried the factory reset that you suggested, to no avail. It started the hands-free activation, but because it could not connect to the network it just kept "retrying" and failing.
Any suggestions going forward? I would prefer not to call Virgin again, if at all possible. I called a half dozen times yesterday and was either left to wait on-hold for upwards of 45 minutes or, after finally connecting to an operator, he/she hung up on me within fifteen minutes of the discussion.