- 04-29-2011, 11:05 PM #2
- 04-29-2011, 11:12 PM #3
- 04-29-2011, 11:20 PM #4
- 205 Posts
- 04-29-2011, 11:30 PM #5
- 04-29-2011, 11:31 PM #6
Recently dumped AT&T w/ an iPhone 3GS and unlimited data to switch to VM...
I live in Allentown, PA and took a roadtrip up to the finger lakes in upstate new york... a roughly 4 hour drive... I had service the entire trip up (took major roadways) and when I got to the small town I was visiting, I used VOIP over freely available WiFi to make phone calls.
If the coverage meets your needs, the phones themselves are reliable enough (And the Optimus V is satisfying enough for a power user - if you're like me switching from an iPhone, just make sure Android has apps that are comparable to ones you were using with iOS), and the price of service can't be beat.
- 04-29-2011, 11:43 PM #7
- 04-30-2011, 12:05 AM #8
- 2,893 Posts
- Harmonia 3
Customer service stinks, but they all do pretty much.
Otherwise, it's just Sprint, but cheaper.
Virgin used to have awesome support, so many got fed up with that, and then they had growth issues, which annoyed a bunch more, but really, it's a good company overall. Been with them for about 5 years now.
Harmonia Developer for Optimus V, Optimus Elite, One V, Evo V, Evo Shift, Evo V
Donate here if you feel inclined to brighten my day.
- 04-30-2011, 12:44 AM #9Total homewrecker.
- 138 Posts
- Heart belongs to Harmonia
This is my second month with VM, heading into my third, and overall for the price, it's been really a positive experience for me.
The first month I had issues with 3G being properly enabled. I would guess the biggest issue with VM has been data capacity with the massive influx of new users hopping on the Optimus train (I being one of them).
Otherwise, like others have mentioned, if you're in a good area for Sprint, you should be golden. Services other than the early 3g hiccup for me has been pretty top notch and considering what we're paying, it's an amazing value in mobile phones.
I've had service from T-Mobile, Verizon, and Sprint, and I'd say it's easily comparable as any other in terms of services provided.
LeslieAnn is right, however. Customer service is... well... meh. But I've never received spectacular customer service from any of them really.
- 04-30-2011, 07:25 AM #10
- 294 Posts
VM is a great value. I've been with them 6 months now and love the $25 BT plan. Sure data has gone down a few times but I've also driven up and down East Coast and Midwest without any dead zones.Google+ Devices: HTC Mogul, Touch, TP, TP2, Samsung Moment & Intercept, Motorola Triumph, LG Optimus V & Slider, Nook, Iconia Tab, HTC Sensation
- 04-30-2011, 07:55 AM #11
- 04-30-2011, 09:31 AM #12
- 1,565 Posts
- Some arrogant a-holes
As many have echoed, Vm customer support is less than stellar. But then again Most of the time you are dealing with call center jockeys that get paid for how many calls they handle. So hurrying you off the phone is best solution. If they have to transfer you they dont get credit for a completed call.
I lost everything but regular cellular service this month when my plan restarted. Couple calls and three days later everything was back up. I have to call back on Monday to talk about compensation for down time. But so far its not been as bad as some others have reported.
The best thing to keep in mind is this phone is the first real smartphone Vm has had and my god people expected service like ATT and Verizon with a company that was still a virgin (hehe) to the 3G android scene. They are learning and every bit of feedback gets taken in and sent around. I have noticed when calling customer support now they have a tech line they can transfer you to, even tho every time they did I swear they carried the phone across the room, and most of the time they solve your issue.
I seen another post saying you got the phone enjoy and please read and understand before blindly rooting and flashing roms. This phone is a bit more difficult to recover from a medium brick status. And being as its one of many carrier specific phones it has proprietary software.
- 04-30-2011, 09:40 AM #13
- 04-30-2011, 10:26 AM #14
- 04-30-2011, 10:54 AM #15
VM sorta meh so far
So far customer service seems fine.
As for the cell service, I live in San Mateo, CA - basically between SF and San Jose. Sprint coverage is great here. I have found the data speeds on VM to be rather slow. I get anywhere from 20kbps to 340kbps on their 3g. Supposedly there are people out there getting 2x - 3x that speed.. I'm going to test it as I wander around today and see what kind of speeds I get. I can't help but feel that VM traffic is getting low priority on the Sprint network.
Call and text coverage seem fine so far. No dropped calls and texts come and go quickly. I'm just non-plussed about the 3g speed. If it continues to be slow, I'm going to switch out. Not worth the savings imo if it's frustrating to use.
- 04-30-2011, 11:30 AM #16
- 26 Posts
One thing worth considering. This phone was an impulse purchase and I just assumed there would be free calls after nine or the weekend; also there is also no mobile-mobile. I have topped up and restarted my month so much that I would have been better off staying with my old carrier. I'm hoping someone figures out a good voip solution but the quality of the existing ones is subpar and ends up annoying whoever you are calling. I'm switching to the 1600 minute plan. So just a heads up that the $25 plan may not be sufficient.
- 04-30-2011, 06:08 PM #17
I just drove around and the speeds do vary greatly from location to location. This may be useful for folks in the SF bay area - Near the 101 in Palo Alto, I hit around 1.4mbps down.. most of the area from San Mateo to Palo Alto I was able to consistently hit 600+kbps, so things are looking pretty good on the Peninsula. Not great at my house, but that doesn't matter since I have wi-fi
- 04-30-2011, 06:31 PM #18
- 1,565 Posts
- Some arrogant a-holes
You say it was impulse purchase, and then complain that 300 minutes wasn't enough. And then that you would have been better off sticking with your old carrier. Curious who was your old carrier and how much was your monthly? I mean even the full out unlimited everything is still cheaper than everybody but the sprint plans.
Dont get me wrong Im not trying to poke you with a stick just adding some reality to the situation. I mean I researched the phone for a week or so before I bought it. The plans were still kinda vague. I did however look into the restrictions and limitations after I got home and started using minutes. Sometimes its better to read read read and save a couple bucks then to just blindly drive around.
- 04-30-2011, 07:58 PM #19
So far I am enjoying the Optimus, and the 3g seems quite quick here.
As to plans I went with the unlimited everything which to me is still a great deal at $60/mo, however, I'll see how many voice mins I use and if warranted will adjust my plan accordingly.
Thanks for all the feedback everyone.
- 04-30-2011, 11:17 PM #23
- 04-30-2011, 11:32 PM #24
- 04-30-2011, 11:42 PM #25