1. Tmonstr's Avatar
    Did a factory reset because couldn't remember lock pattern.Now phone says can't sign in because of an unknown error.Please try again in 24hrs or use a different account. Only one account has ever been on this phone.I did reset password and it's been 4 days since...still won't sign in.Please help lol
    09-08-2020 12:46 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! After the factory reset, does it ask for the Google account and password first? And is that when you see the unknown error?
    09-08-2020 07:10 PM
  3. Tmonstr's Avatar
    Yes it says sign in with previous gmail account,I put email in..goes to password page,I enter it and it says unable to sign in error message.There's only been 1 account on it ever.
    09-08-2020 09:39 PM
  4. B. Diddy's Avatar
    Ok, and you reset your Google password on your Google account page?
    09-08-2020 09:41 PM
  5. Tmonstr's Avatar
    Yes
    09-08-2020 10:59 PM
  6. B. Diddy's Avatar
    Try doing another hard reset from the Recovery Menu, and see if it still gives you the unknown error: https://www.hardreset.info/devices/a...tel-raven-lte/
    09-09-2020 09:35 AM
  7. Tmonstr's Avatar
    Ok,trying now
    09-09-2020 01:00 PM
  8. Tmonstr's Avatar
    Still error message
    09-09-2020 01:08 PM
  9. B. Diddy's Avatar
    You're able to sign into your Google account successfully on other devices?

    Are you able to do anything for the phone in Google's Find My Device on the web?
    09-09-2020 01:38 PM
  10. Tmonstr's Avatar
    Yes successfully on other devices and tried find my device and no luck but I will check again
    09-09-2020 11:36 PM
  11. B. Diddy's Avatar
    Do you have 2-factor authentication turned on for your Google account? If so, you might want to try turning it off temporarily.
    09-09-2020 11:53 PM
  12. Tmonstr's Avatar
    Nope,don't have that on
    09-10-2020 02:08 AM
  13. B. Diddy's Avatar
    Sorry, not sure what else to try. It might be some glitch with the phone's firmware that only shows up in this kind of situation.
    09-10-2020 08:36 PM
  14. Tmonstr's Avatar
    Yea,I'm thinking it's just [Mod redacted] and I'm going to have to buy a different one.Thank you for helping
    09-11-2020 12:37 PM
  15. mustang7757's Avatar
    Yea,I'm thinking it's just [Mod redacted] and I'm going to have to buy a different one.Thank you for helping
    [Please don't bypass language filters, thank you ]
    09-11-2020 12:44 PM
  16. Lee_Bo's Avatar
    [Please don't bypass language filters, thank you ]
    Yea,I'm thinking it's just [Mod redacted] and I'm going to have to buy a different one.Thank you for helping
    Big no-no. :-)
    mustang7757 likes this.
    09-11-2020 02:30 PM

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