Can someone help me update my device plz?

[AC Question]

can someone help me update my device plz

I have a Alcatel one touch sonic LTE A581L I keep getting a pop up telling me I need to update my phone but when I try I keep getting an authentication failure plz help

 

[belodion]

Re: can someone help me update my device plz

Welcome.

It may be malware. Tell us more about what it says before we go any further.

 

[Twayne11]

Re: can someone help me update my device plz

it says authentication failure please contact service provider

 

[David Fines]

Re: can someone help me update my device plz

How can I update my zte savvy without computer

Posted via the Android Central App