Idol 4 on Cricket, cant send emoji

[Dudebro1990]

A friend of mine just got an Alcatel Idol 4 on Cricket, and she cannot send Emoji. She can receive and see emoji from anyone, but she can't send it. It always comes up as a blank text.

I have tried everything I can think of. I made sure her Send SMS as simple characters setting is off. Tried different text apps, different keyboards, and tried a factory reset. Nothing works.

I was able to replicate it on my phone by enabling the send SMS as simple characters, but thats not checked on her phone. But im guessing thats whats going on somehow.

 

[B. Diddy]

Welcome to Android Central! Is she able to send MMS messages (i.e., texts with photos attached)?

 

[Dudebro1990]

Welcome to Android Central! Is she able to send MMS messages (i.e., texts with photos attached)?

She is able to send MMS messages, and we were also able to discover recently that if she attaches something like a picture and then put Emoji in the text portion of the message it will actually show the Emoji since it's an MMS message but she still can't send them just in a regular text message.

 

[B. Diddy]

Are you on Cricket, too? Just wondering if this might be a carrier issue.

Also, try wiping the cache partition. Follow the steps here, but instead of selecting Wipe Data, make sure to select Wipe Cache Partition: ALCATEL ONE TOUCH IDOL 4 6055K - How to Hard Reset my phone - HardReset.info

 

[Dudebro1990]

I am not on cricket but I am on ATT.

If she texted herself it doesn't show up either. Not sure if that eliminates it being carrier issue. I will have her try that out and report back.

 

[B. Diddy]

Another thing to try is Safe Mode, in case some 3rd party app is interfering: How to turn on safe mode on Alcatel Idol 4

 

[Dudebro1990]

Clearing the cache did not work

 

[Dudebro1990]

Tried safe mode as well
No change.

 

[B. Diddy]

Tell her to contact Cricket tech support. If the first person she talks to has no clue, ask for a tier 2 support person.

 

[Dudebro1990]

Ok will do. Thanks for the help.

 

[Chevy1991]

Ok will do. Thanks for the help.

go into your default messenger app and click the three lines on the top left corner go to settings go to advanced and click on alphabet management change it from super compact to Auto format that should fix your problem.

 

[Dudebro1990]

Can confirm this works! She actually got on the phone with Alcatel, and they walked her through. Wanted to confirm this in case anyone else has this problem. Thanks Chevy1991 and B Diddy.

 

[Cindy Rogers]

go into your default messenger app and click the three lines on the top left corner go to settings go to advanced and click on alphabet management change it from super compact to Auto format that should fix your problem.

Yayyyyyyyyyyyyyyyyyyyyy, this actually worked for me. It think it was Chevy1991 that suggested this fix to get emoji's to work on my android phone. Thanks again!!!!!!!!!!