Why does my phones volume control not wrk on most of my screens?

[mindatpeace2017]

I have an Android Alcatel OneTouch Pop Icon A564C (service thru Net10) & the volume buttons on the side of my phone, Do Not Wrk most of the time! They only wrk sparadically, when they want too!!
Does Anyone have a similar problem & Does anyone know how to fix this issue/glitch/problem???

 

[B. Diddy]

Welcome to Android Central! Does this persist in Safe Mode as well? https://support.t-mobile.com/docs/DOC-30928

 

[mindatpeace2017]

No it doesn't happen in safe mode, but I'm not sure how to figure out which app is creating the problem. If I uninstall all my apps I will lose important data, & I'm not willing to lose the data when I'm not totally sure which app is at fault.

 

[B. Diddy]

That can be tough to figure out, then. You could start by focusing on apps that might have some control over the buttons (like media apps or any 3rd party camera apps).