05-28-2017 01:52 PM
tools
  1. mindatpeace2017's Avatar
    mindatpeace2017
    I have an Android Alcatel OneTouch Pop Icon A564C (service thru Net10) & the volume buttons on the side of my phone, Do Not Wrk most of the time! They only wrk sparadically, when they want too!!
    Does Anyone have a similar problem & Does anyone know how to fix this issue/glitch/problem???
    05-25-2017 05:09 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Does this persist in Safe Mode as well? https://support.t-mobile.com/docs/DOC-30928
    05-25-2017 08:34 PM
  3. mindatpeace2017's Avatar
    mindatpeace2017
    No it doesn't happen in safe mode, but I'm not sure how to figure out which app is creating the problem. If I uninstall all my apps I will lose important data, & I'm not willing to lose the data when I'm not totally sure which app is at fault.
    05-26-2017 12:27 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    That can be tough to figure out, then. You could start by focusing on apps that might have some control over the buttons (like media apps or any 3rd party camera apps).
    05-28-2017 01:52 PM
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