Why can't my alcatel one touch pop star camera can't connect to take pictures

KBMachete

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Jan 12, 2019
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Please l am finding it difficult to take pictures or video with my alcatel onetouch pop star.When l clicked on the camera icon for pictures, this message pop up (can't connect to the camera . please make sure to close other apps that may use camera or flashlight).Meanwhile l dont have any apps that use camera or flashlight installed.Please kindly help me in any way to connect my camera for pictures and videos
 
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