1. peter588's Avatar

    By following the news:
    I noticed that the System updates were not up to date on my smartphone and that the manual search "CHECK UPDATE" tells me "Device up to date".

    Android security patch level: September 5, 2018 (instead of a more recent May 5, 2019 for example).
    Build number: 01004 (instead of a more recent 01007 for example).

    I can download the apps updates via Google Play Store and Wi-Fi.

    6 screenshots :

    Any idea how to force the update to a newer version?

    Thank you in advance for your answer.

    P.S.: I sent a support request to Alcatel a week ago via the official smartphone contact form, but no answer yet.

    06-27-2019 03:55 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you get this phone unlocked, or did you get it directly from a carrier? If you got it from a carrier, are you currently using it on their network? Carrier-specific phones usually have to be on the original carrier network to get official system updates.
    06-27-2019 12:39 PM

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