1. Dudebro1990's Avatar
    A friend of mine just got an Alcatel Idol 4 on Cricket, and she cannot send Emoji. She can receive and see emoji from anyone, but she can't send it. It always comes up as a blank text.

    I have tried everything I can think of. I made sure her Send SMS as simple characters setting is off. Tried different text apps, different keyboards, and tried a factory reset. Nothing works.

    I was able to replicate it on my phone by enabling the send SMS as simple characters, but thats not checked on her phone. But im guessing thats whats going on somehow.
    10-02-2016 02:50 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is she able to send MMS messages (i.e., texts with photos attached)?
    10-02-2016 05:33 PM
  3. Dudebro1990's Avatar
    Welcome to Android Central! Is she able to send MMS messages (i.e., texts with photos attached)?

    She is able to send MMS messages, and we were also able to discover recently that if she attaches something like a picture and then put Emoji in the text portion of the message it will actually show the Emoji since it's an MMS message but she still can't send them just in a regular text message.
    10-03-2016 08:56 AM
  4. B. Diddy's Avatar
    Are you on Cricket, too? Just wondering if this might be a carrier issue.

    Also, try wiping the cache partition. Follow the steps here, but instead of selecting Wipe Data, make sure to select Wipe Cache Partition: ALCATEL ONE TOUCH IDOL 4 6055K - How to Hard Reset my phone - HardReset.info
    10-03-2016 10:02 AM
  5. Dudebro1990's Avatar
    I am not on cricket but I am on ATT.

    If she texted herself it doesn't show up either. Not sure if that eliminates it being carrier issue. I will have her try that out and report back.
    10-03-2016 11:58 AM
  6. B. Diddy's Avatar
    Another thing to try is Safe Mode, in case some 3rd party app is interfering: How to turn on safe mode on Alcatel Idol 4
    10-03-2016 12:16 PM
  7. Dudebro1990's Avatar
    Clearing the cache did not work 😖
    10-03-2016 12:29 PM
  8. Dudebro1990's Avatar
    Tried safe mode as well
    No change.
    10-03-2016 01:01 PM
  9. B. Diddy's Avatar
    Tell her to contact Cricket tech support. If the first person she talks to has no clue, ask for a tier 2 support person.
    10-03-2016 01:32 PM
  10. Dudebro1990's Avatar
    Ok will do. Thanks for the help.
    B. Diddy likes this.
    10-03-2016 02:03 PM
  11. Chevy1991's Avatar
    Ok will do. Thanks for the help.
    go into your default messenger app and click the three lines on the top left corner go to settings go to advanced and click on alphabet management change it from super compact to Auto format that should fix your problem.
    B. Diddy and RumoredNow like this.
    10-05-2016 10:44 AM
  12. Dudebro1990's Avatar
    Can confirm this works! She actually got on the phone with Alcatel, and they walked her through. Wanted to confirm this in case anyone else has this problem. Thanks Chevy1991 and B Diddy.
    B. Diddy likes this.
    10-05-2016 04:25 PM
  13. Cindy Rogers's Avatar
    go into your default messenger app and click the three lines on the top left corner go to settings go to advanced and click on alphabet management change it from super compact to Auto format that should fix your problem.
    Yayyyyyyyyyyyyyyyyyyyyy, this actually worked for me. It think it was Chevy1991 that suggested this fix to get emoji's to work on my android phone. Thanks again!!!!!!!!!!
    06-05-2019 08:48 AM

Similar Threads

  1. my tablet became slow and overheated when mobile data is on
    By Omid Gharib in forum Samsung Galaxy Tab S 10.5
    Replies: 1
    Last Post: 10-02-2016, 05:46 PM
  2. Facebook videos wont play on my s6 edge
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 10-02-2016, 04:10 PM
  3. Replies: 1
    Last Post: 10-02-2016, 01:53 PM
  4. Replies: 0
    Last Post: 10-02-2016, 01:23 PM
  5. Soundless SMS on Galaxy s7
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 10-02-2016, 12:57 PM
LINK TO POST COPIED TO CLIPBOARD