[burim sulejmani]

Hi guys,

can anyone help me, i am trying to boot up my phone, its Alcatel Onetouch, but it stops at my operator starting picture. i tried to wipe and factory setting from recovery mode, still wont boot up. i connected with my lap top i cant find it, it just reads the phone but wont show me the internal or SD card storage.

thank you

[B. Diddy]

Welcome to Android Central! If a factory reset did nothing, then it's a more serious problem with either the firmware or the hardware. Contact your carrier, or Alcatel support, and see what they can do. Is the phone still under warranty?

[burim sulejmani]

unfortunetely it isnt. what is strange that i get an pop screen , the phone it works it self. i got the feeling its like it doesnt have androin OS. can i install it from external SD ?

[B. Diddy]

What's a pop screen? What do you mean that the phone works itself? It doesn't sound like the phone is lacking an OS--it sounds more like the OS is completely corrupted, or the motherboard is faulty.

[burim sulejmani]

the pop up screen is the logo of my mobile operator. i mean, when i press the volume up or down, or the power button after i start up, i get vibration, its like getting the command. i think as well that OS is complitely corrupted. any ideas, solution ?