12-02-2018 05:45 PM
62 123
tools
  1. Javier P's Avatar
    It must have come from Play Store, I don't think it was pre-installed
    Then I'd recommend you to uninstall it and use a different PDF reader.
    09-10-2018 09:06 AM
  2. Lundavra's Avatar
    Gone!

    I looked through Playstore to try and work out which it was, sure it was version 2.35 and just called Reader.
    09-10-2018 09:26 AM
  3. P1Ty's Avatar
    Yes I'm still getting ads and I will try the recent apps option that you are saying... I'll update you later...
    09-11-2018 06:11 AM
  4. justmeee's Avatar
    Update. It is strange because if you look at the screenshots above it is not there, but it appears it was a calculator app. After looking at all the currently running apps a million times, one of the times I notoced the calculator app and realized that I dowbloaded it not too long ago. I deleted it and since the haven't gotten any adds. I hope this is the end of it for me. It has been super annoying since getting this app and getting these ads.
    Yes Yes Yes on the calculator app!

    I followed on the holding the ad & looking in the notification bar & it led me to a math calculator i downloaded only days before.

    so in the app manager I went in and force stopped it, cleared the cache, took all permissions away.
    whats strange is even after I unchecked all permissions and a warning would show that it may not work properly blablah...
    I would deny anyway.
    then it would automatically have rechecked the phone permission when i go back to check that section in the app manager info on the app.

    Ive uninstalled it and so far so good.
    but its only been a few minutes so only time will tell.

    it was really uncomfortable having ads on my screen even while im in other apps or just my home screen.
    Felt like an invasion of our already assumed privacy.

    I hope I killed the problem.
    Javier P likes this.
    10-04-2018 09:12 AM
  5. Magic 69's Avatar
    My phone did an update and I have an app called in launcher go to settings and turn off notifications
    10-10-2018 10:12 PM
  6. Gayle Lynn's Avatar
    SD Maid can help remove debris left behind.
    There is a Pro unlocker too.
    Was recommended by another mod.

    https://play.google.com/store/apps/d....thedarken.sdm
    11-04-2018 04:07 AM
  7. Ellis_Ja9's Avatar
    How exactly do you find them when they begin as soon as you turn a brand new, from the box phone? People trying to tell me it's an app I installed, when I started getting them BEFORE INSTALLING ANYTHING. So. Since they started BEFORE INSTALLING ANYTHING on a brand new phone, why are they happening and how do I get rid of them?

    Every day we see new threads asking about the same problem, "I'm getting full screen ads on my phone, please help me to stop them!". They are annoying as hell but fortunately there are different ways to find the culprit and stop those ads.

    I "infected" my backup phone with a couple of apps known to push these ads and with the help of the Ambassadors Team and feedback from the forums this is what we found.

    It's an app.

    This problem is caused by an app that we downloaded, so the way to fix it is to find the culprit and kill it with fire. Simple. And by fire I mean, go to settings - apps - select the app - force stop - storage - clear data and only then hit the uninstall button.

    In my experience it took a few days before the ads started to show up (sneaky devs), so try to remember which apps were installed or updated in the last week and there's a big chance the culprit will be one of them.

    As a general rule, every time you install a new app or have any doubt about those already installed check the reviews on the Play Store. Usually you'll find lots of negative reports for this kind of app. Oh! and don't forget to leave your own review once you find which one gave you those pesky ads.

    Now let's try to find the culprit.

    (You can see screenshots for all these procedures on my next post).

    Recent apps.

    Some apps/ads leave a record on your recent apps overview, so right after getting an ad hit the recent apps/multitasking button and search for a card with this ad on it. If you find it, long press the small icon top left on that card, tap the 'info' icon and see which app it opens.

    Unfortunately some devs managed to avoid leaving this record and we'll need to dig deeper. Yeah, those guys are clever and know how to hide any trace.

    We need a tool.

    Depending on your phone and version of Android you'll need to enable the Developer Options to dig deeper. If you haven't enabled this option yet go to settings - about phone and tap 7-10 times on 'Build Number'. That's it, now they will be available when you scroll all the way down your general settings. Don't worry, just don't go wild enabling options in that menu and remember to keep the toggle off - the options we need will be available even when it's off.

    Running Services.

    After getting an ad go to settings - developer options - running services and see which apps show up on that list. Can you find any app that shouldn't be there? Any running app that you didn't use recently? This list can give you clues of any app that is running in the background when it shouldn't be, and probably our target will be there.

    Memory hogs.

    I found that apps pushing ads like to run all the time. This is normal for system apps, launchers, keyboards, Google or IM apps, but unacceptable for photo editors or compasses (my choice when installing nasty apps). So, we need to check which apps show up high on our RAM/Memory Usage list.

    This is easier said than done thanks to Android fragmentation and OEMs taking weird decisions. Depending on your phone and Android version you'll need to use different options to check your memory usage.

    - In old stock(ish) Android versions go to settings - memory.
    - Recent Android versions buried the memory settings in the Developer Options.
    - Some launchers can create an activity widget to access the memory usage screen.
    - Some manufacturers have a similar option under 'Device Maintenance' (why Samsung, why!?!) or something maybe named Smart whatever (a.k.a. useless RAM cleaners).

    Aaaaanyway. I hope you find this option in your settings and if you need help let us know which phone you have and we'll try to show you the right steps.

    Once you get that list with the high RAM usage see which odd apps compete with your system ones. Most likely you'll see an app that is not supposed to be there and if you select it you'll see that its frequency is close to 100%.

    And now we are back to the 'kill it with fire' thing!

    Did you manage to find the app that was pushing those ads? Did it work? Do you need any help? Let us know how it went - your feedback is the most important thing when trying to fix this kind of problem.
    12-02-2018 05:23 PM
  8. Javier P's Avatar
    How exactly do you find them when they begin as soon as you turn a brand new, from the box phone? People trying to tell me it's an app I installed, when I started getting them BEFORE INSTALLING ANYTHING. So. Since they started BEFORE INSTALLING ANYTHING on a brand new phone, why are they happening and how do I get rid of them?
    Did you restore your old settings and apps when setting the new phone up? It's possible that one of your old apps was restored and started pushing those ads.

    This is what happened with a friend. She was having these ads on her brand new phone and she told me that no new app had been installed. The culprit was a free antivirus that was restored from her old phone.
    12-02-2018 05:28 PM
  9. Javier P's Avatar
    In her case it took just 5 minutes to find the culprit using the Developer Options.
    12-02-2018 05:31 PM
  10. Ellis_Ja9's Avatar
    I never had an ad issue with my previous phone, not a single full-page, banner, or bubble ad. I went from a Galaxy S7 Edge(never an issue), to a LG V30+(issues from the start). Actually never had an issue with any of my Galaxy phones in regards to unwanted ads, it only started when I got this LG.
    12-02-2018 05:40 PM
  11. Javier P's Avatar
    I never had an ad issue with my previous phone, not a single full-page, banner, or bubble ad. I went from a Galaxy S7 Edge(never an issue), to a LG V30+(issues from the start). Actually never had an issue with any of my Galaxy phones in regards to unwanted ads, it only started when I got this LG.
    Those apps take some time to start pushing ads, I guess to make detection more difficult (you can read about this on my original post). There are a few possible explanation why the app wasn't pushing ads on an old phone, maybe a recent update or timing or different Android version ...
    12-02-2018 05:44 PM
  12. Javier P's Avatar
    I never had an ad issue with my previous phone, not a single full-page, banner, or bubble ad. I went from a Galaxy S7 Edge(never an issue), to a LG V30+(issues from the start). Actually never had an issue with any of my Galaxy phones in regards to unwanted ads, it only started when I got this LG.
    With my friend happened something similar, no ads on her old ZenFone and constant ads on her brand new Samsung.
    12-02-2018 05:45 PM
62 123

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