1. Embee19's Avatar
    My previous Boost Mobile LG phone ran Android 9, and I loved it! But I was tricked by Boost Mobile into buying one of their phones (Samsung A21) which supported their $10 per month plan. Of course, once I had bought it and activated it with Boost, THEN they tell me that price is only good for brand new customers! [GRIPE MODE OFF]

    Problem One: about every 15 minutes, I hear Boosts' notification sound for no reason I can find. I look at the notification history and nothing I can see syncs up in time.

    Problem Two: The phone makes me perform my unlock maneuver whenever I do just about anything! And often it will make me do this two or three times in the span of 10 seconds! I'll be texting or talking on the phone and suddenly it make me unlock again!

    I don't want to jam all my complaints in one OP, so I'll stop here. Anyone have any suggestions?

    Thanks!
    05-25-2021 05:51 PM
  2. mustang7757's Avatar
    05-25-2021 07:16 PM
  3. B. Diddy's Avatar
    Search for "secure lock settings" in the system settings. What is "Auto lock when screen turns off" set to? Try increasing that interval.
    06-01-2021 12:10 PM
  4. spARTacus's Avatar
    I have Samsung A21 and don't seem to have your problems, but I basically got it stock from Samsung I think, unlocked and not tied to or pre-loaded from any carrier.

    It doesn't make sense to me that the device would be trying to lock itself periodically, or in the middle of when you are still using it, unless you have some sort of very short timeout set for auto locking. My "unlocking maneuver" normally involves using the rear mounted fingerprint scanner on the back of the A21, which is pretty quick.

    For the Boost notification, maybe the pre-loaded phone has some sort of Boost notification sound set as default for almost all notification sounds. You should be able to adjust that.
    06-01-2021 06:32 PM
  5. B. Diddy's Avatar
    Talking on the phone could lead to a requirement to unlock if the automatic lock timeout is really short, I think. Another possibility is if something is activating the phone's smartcover sensor, making it think you've closed a smartcover (which would lock the screen). Any magnets near the phone?
    06-01-2021 08:51 PM

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