1. slave's Avatar
    Camera just force closes, anyone else have this issue? The clear cache thing is not working.
    09-19-2019 02:48 PM
  2. Rukbat's Avatar
    The camera module could be bad. Install a different camera app to check that. You might even prefer the app from the Pixel 3 - the Night Site is unbelievable (it doesn't take pictures with no light, but it's close) and HDR+ is improved. Google Camera
    09-19-2019 03:34 PM
  3. mustang7757's Avatar
    Camera just force closes, anyone else have this issue? The clear cache thing is not working.
    As rukbat said try another camera app , try also safe mode , might have to factory reset
    09-19-2019 03:38 PM
  4. slave's Avatar
    As rukbat said try another camera app , try also safe mode , might have to factory reset
    Damn. I did all three of those. Nothing worked.
    09-19-2019 03:47 PM
  5. mustang7757's Avatar
    Damn. I did all three of those. Nothing worked.
    Contact Google , try get a warranty from them
    09-19-2019 03:52 PM
  6. mustang7757's Avatar
    One thing though try not to make duplicate post on the same thing .

    https://forums.androidcentral.com/sh...d.php?t=978181
    09-19-2019 03:59 PM
  7. slave's Avatar
    It's two different forums, I was not sure if Pixel 2 users would have a different take then just the software users.
    09-19-2019 04:32 PM
  8. slave's Avatar
    Contact Google , try get a warranty from them
    They have to replace it, but they want an $850 credit??? LOL! The 3XL is $599.99!
    09-19-2019 04:48 PM
  9. mustang7757's Avatar
    Are you serious , they won't warranty it
    They have to replace it, but they want an $850 credit??? LOL! The 3XL is $599.99!
    09-19-2019 05:07 PM
  10. slave's Avatar
    Are you serious , they won't warranty it
    They will, but I have to charge 850 on a credit card as a hold, until they get me broken phone. The 3XL is 600, and they want to hold 850 for this 2XL???? No. I told them, I will just do the old slow way and walk away from Google.
    mustang7757 and J Dubbs like this.
    09-19-2019 07:30 PM
  11. mustang7757's Avatar
    Don't blame you !
    They will, but I have to charge 850 on a credit card as a hold, until they get me broken phone. The 3XL is 600, and they want to hold 850 for this 2XL???? No. I told them, I will just do the old slow way and walk away from Google.
    09-19-2019 08:14 PM
  12. Rukbat's Avatar
    The debit hold isn't a debit - they just hold $850 of your card (so you can't overcharge the card) in case you don't return the one you have. (I've done this 6 times with them so far and, although it's a pain at first, you get used to it after the first 2 or 3 are removed from your card account.) That's so they can send you the new phone before you send them back the old one. If you'd rather do without a phone for a couple of weeks, send them yours back first, and they'll send you the new one without putting a hold on your card. (I preferred to get the new phone first - they ship it second day, but yours could take 2 weeks to get to them [even if you ship it overnight - they get hundreds a day, so it takes days to get to yours]. If you let them put the hold on the card, it can take 3 weeks after you return the phone [in the same box the replacement came in, and with their emailed label, so it costs you nothing] before the hold is removed.)

    But it's legitimate. You will have the hold removed ... eventually.
    09-20-2019 01:09 PM
  13. slave's Avatar
    The debit hold isn't a debit - they just hold $850 of your card (so you can't overcharge the card) in case you don't return the one you have. (I've done this 6 times with them so far and, although it's a pain at first, you get used to it after the first 2 or 3 are removed from your card account.) That's so they can send you the new phone before you send them back the old one. If you'd rather do without a phone for a couple of weeks, send them yours back first, and they'll send you the new one without putting a hold on your card. (I preferred to get the new phone first - they ship it second day, but yours could take 2 weeks to get to them [even if you ship it overnight - they get hundreds a day, so it takes days to get to yours]. If you let them put the hold on the card, it can take 3 weeks after you return the phone [in the same box the replacement came in, and with their emailed label, so it costs you nothing] before the hold is removed.)

    But it's legitimate. You will have the hold removed ... eventually.
    The problem is that my bank refuses to authorize anything from Google, due to the amount of fraud that goes through Google Play. So, that's not possible.

    I have a Google credit card from Synchrony Bank, but Google won't let me use it for this purpose.

    This is bad customer service.

    I told them I have bought 12 phones in 6 years, and this is how they show loyalty.
    J Dubbs likes this.
    09-20-2019 03:09 PM
  14. hallux's Avatar
    This is bad customer service.

    I told them I have bought 12 phones in 6 years, and this is how they show loyalty.
    This is standard practice with most electronics, when dealing with company policies it doesn't much matter how many devices you've bought from them. I once called HP for printer support, when they determined the printer needed repair they wanted a credit card for advance replacement (replacement before the old one comes back, the printer couldn't serviced in the field).

    I see this complaint a lot, both here and in a Facebook group I participate in, but Google is just protecting against someone claiming a warranty issue to get a new hone and never send the "bad" device back, by holding funds on a credit card they are ensuring there is a desire to return the bad device. Samsung is going to do the same thing, Motorola will as well. LG? You guessed it. The only way to get around it would be to send your phone back first, wait for it to get there, get evaluated and then they send the replacement, if that's even an option.

    Oh yeah - don't be surprised to get a refurbished phone, that's also allowed by the terms of the warranty...
    09-20-2019 07:21 PM
  15. slave's Avatar
    This is standard practice with most electronics, when dealing with company policies it doesn't much matter how many devices you've bought from them. I once called HP for printer support, when they determined the printer needed repair they wanted a credit card for advance replacement (replacement before the old one comes back, the printer couldn't serviced in the field).

    I see this complaint a lot, both here and in a Facebook group I participate in, but Google is just protecting against someone claiming a warranty issue to get a new hone and never send the "bad" device back, by holding funds on a credit card they are ensuring there is a desire to return the bad device. Samsung is going to do the same thing, Motorola will as well. LG? You guessed it. The only way to get around it would be to send your phone back first, wait for it to get there, get evaluated and then they send the replacement, if that's even an option.

    Oh yeah - don't be surprised to get a refurbished phone, that's also allowed by the terms of the warranty...
    I get that, but they are not holding the value of what the phone is worth, they are holding the price it was 2 years ago.

    The 3XL is 600 right now. Why do they need 850? That's what I am talking about. My loyalty should hold some value was well. Repeat loyalty is the bread and butter of any company.

    Also, my Google Store credit card, which is to be used at the Google Store, for phones, is not accepted for this service? REALLY?
    J Dubbs likes this.
    09-20-2019 09:01 PM
  16. mustang7757's Avatar
    I get that, but they are not holding the value of what the phone is worth, they are holding the price it was 2 years ago.

    The 3XL is 600 right now. Why do they need 850? That's what I am talking about. My loyalty should hold some value was well. Repeat loyalty is the bread and butter of any company.

    Also, my Google Store credit card, which is to be used at the Google Store, for phones, is not accepted for this service? REALLY?
    You make a valid point, try to talk to a supervisor .
    09-21-2019 12:41 AM
  17. hallux's Avatar
    They don't hold the sale price, they hold the MSRP, I believe the same would apply anywhere. The Google Store running a sale is independent of what the warranty division is doing...
    09-21-2019 06:55 AM
  18. slave's Avatar
    They don't hold the sale price, they hold the MSRP, I believe the same would apply anywhere. The Google Store running a sale is independent of what the warranty division is doing...
    The MSRP is not 850 for that phone. It wasn't 850 after 3 months of it being out. It wasn't the MSRP when they stopped selling it.
    09-21-2019 07:41 AM

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