1. Mama2Many's Avatar
    My phone updated to 12 last night. I have an S21 Ultra. Since the update, whenever I try to click on an article in Facebook the app crashes. When I click on an ad, nothing happens.

    Anyone else having this issue? It's so frustrating!
    11-21-2021 04:32 PM
  2. jhilker's Avatar
    Have you tried clearing your cache and force closing the app?
    11-22-2021 10:58 AM
  3. Mama2Many's Avatar
    Have you tried clearing your cache and force closing the app?
    I've rebooted my phone multiple times. Uninstalled and reinstalled FB. How do I clear cache?
    11-22-2021 10:59 AM
  4. Mama2Many's Avatar
    Have you tried clearing your cache and force closing the app?
    I just went into settings and cleared cache for Facebook. That did not work.
    11-22-2021 11:03 AM
  5. Mama2Many's Avatar
    Have you tried clearing your cache and force closing the app?
    Also just tried clearing cache on entire phone. Did not work.
    11-22-2021 11:08 AM
  6. jhilker's Avatar
    How about force closing the app? Long press on the Facebook icon, then click the info button. You then should have an opportunity to force close the app.
    11-22-2021 11:33 AM
  7. ras47's Avatar
    You can try uninstalling and re-installing.
    11-22-2021 11:35 AM
  8. Mama2Many's Avatar
    You can try uninstalling and re-installing.
    Already tried this. No go.
    11-22-2021 12:10 PM
  9. Mama2Many's Avatar
    How about force closing the app? Long press on the Facebook icon, then click the info button. You then should have an opportunity to force close the app.
    Nope. Didn't work. My son's phone updated to 12, too. But he's not having this issue.
    11-22-2021 12:12 PM
  10. B. Diddy's Avatar
    Did you also try clearing the app data (along with the cache) for Facebook in Settings>Apps​?
    11-22-2021 12:24 PM
  11. Mama2Many's Avatar
    Did you also try clearing the app data (along with the cache) for Facebook in Settings>Apps​?
    I cleared the cache multiple times but it didn't work. I clicked on clear data but a warning said all app settings and everything would be deleted. I'm not sure what that means. Will I lose everything on Facebook?
    11-22-2021 12:31 PM
  12. Mama2Many's Avatar
    Ok. Just cleared data. Did not work.
    11-22-2021 12:39 PM
  13. bkdodger2's Avatar
    And just to make sure there is no update for Facebook in the Google Play store?
    11-22-2021 12:45 PM
  14. Mama2Many's Avatar
    And just to make sure there is no update for Facebook in the Google Play store?
    I've checked multiple times and there's no update.
    11-22-2021 01:08 PM
  15. bkdodger2's Avatar
    I've checked multiple times and there's no update.
    Hmmm wonder if an update is needed on the app side if something changed ..
    11-22-2021 03:25 PM
  16. Mama2Many's Avatar
    Hmmm wonder if an update is needed on the app side if something changed ..
    I have no idea. It has to be something with the Android 12 update because that's when it started. I just added a link to the web version of FB on my home screen and I'm using that. But it's not as good as the app... But at least I can click into articles. LOL

    I hope there's a fix coming soon!!! I'm all out of ideas to try.
    bkdodger2 likes this.
    11-22-2021 04:14 PM
  17. bkdodger2's Avatar
    I have no idea. It has to be something with the Android 12 update because that's when it started. I just added a link to the web version of FB on my home screen and I'm using that. But it's not as good as the app... But at least I can click into articles. LOL

    I hope there's a fix coming soon!!! I'm all out of ideas to try.
    That makes sense. Thinking that app needs to get an update for Android 12. Hopefully soon, but at least you found a quick workaround for now
    Mama2Many likes this.
    11-22-2021 05:14 PM
  18. B. Diddy's Avatar
    One more thing to try -- uninstall all updates to Android System Webview. Sometimes a recent update to that app can cause glitches in certain apps on certain phones only.
    11-22-2021 07:43 PM
  19. Mama2Many's Avatar
    One more thing to try -- uninstall all updates to Android System Webview. Sometimes a recent update to that app can cause glitches in certain apps on certain phones only.
    I tried clearing cache and data. That didn't work. Are you talking about something different to try?
    11-22-2021 08:15 PM
  20. B. Diddy's Avatar
    No, I'm talking about the Android System Webview app. Go to Settings>Apps, select Android System Webview, then Uninstall Updates.
    11-22-2021 10:52 PM
  21. Mama2Many's Avatar
    No, I'm talking about the Android System Webview app. Go to Settings>Apps, select Android System Webview, then Uninstall Updates.
    Nope. Didn't work.
    11-23-2021 08:16 AM
  22. B. Diddy's Avatar
    Is there an option in the Facebook app settings for selecting how links are opened (i.e. within the app or using your browser)? Sorry, I don't use the app, so I'm not sure myself.
    11-23-2021 12:31 PM
  23. Mama2Many's Avatar
    Is there an option in the Facebook app settings for selecting how links are opened (i.e. within the app or using your browser)? Sorry, I don't use the app, so I'm not sure myself.
    I found 2 settings. One was open links externally. I clicked that and now ads will open. But articles still cause FB to crash. I found another setting Apps and Websites. When I click on that, FB crashes. Ugh!!!!!! Maybe this will be the thing that finally makes me walk away from FB.... Facebook crashing-screenshot_20211123-134748_facebook.jpgFacebook crashing-screenshot_20211123-134650_facebook.jpg
    11-23-2021 01:51 PM
  24. B. Diddy's Avatar
    Hmm, I would've thought the Links Open Externally option would've helped with opening articles. Facebook is notoriously buggy on Android devices, so I would probably chalk this up to another bug. Send feedback to Facebook about this.
    Mama2Many likes this.
    11-23-2021 06:46 PM
  25. Mama2Many's Avatar
    Hmm, I would've thought the Links Open Externally option would've helped with opening articles. Facebook is notoriously buggy on Android devices, so I would probably chalk this up to another bug. Send feedback to Facebook about this.
    I've definitely sent feedback to FB .. not that they'll actually do anything about it. LOL.

    I really appreciate all the tips and ideas from everyone!
    B. Diddy likes this.
    11-23-2021 07:17 PM

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