1. Android Central Question's Avatar
    I have just updated to Android 12 and home screen shortcuts no longer work and you are left with a black screen.
    01-19-2022 09:20 AM
  2. hallux's Avatar
    What device? So, you can see icons on your home screen but when you tap them nothing happens except just a black screen? Have you tried safe mode?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    01-19-2022 09:45 AM
  3. mustang7757's Avatar
    01-19-2022 11:09 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! I assume you're talking about a Samsung phone -- try wiping the cache partition: https://www.t-mobile.com/support/dev...-galaxy-s21-5g
    01-19-2022 11:11 AM
  5. Ned104's Avatar
    Updated my Samsung A52S 5G today to A12 and now none of my homescreen shortcuts work. I am left with only a black screen
    01-19-2022 11:59 AM
  6. mustang7757's Avatar
    Welcome to AC!
    You using 3rd party launcher or stock?
    01-19-2022 12:00 PM
  7. B. Diddy's Avatar
    Duplicate threads merged. As previously suggested, try wiping the cache partition. The steps shared above should work, but if you want to see the page that's specific for the A52, see here: https://www.hardreset.info/devices/s...5g/wipe-cache/
    mustang7757 likes this.
    01-19-2022 12:13 PM
  8. Ned104's Avatar
    Further to my earlier post after installing A12 the homescreen shortcuts that didn't work were all webpage shortcuts using chrome browser. I have since renewed all of the webpage shortcuts that didn't work by using another browser. They all work now, so there must be a problem with the chrome browser.
    01-20-2022 02:23 AM
  9. B. Diddy's Avatar
    Sometimes, those website shortcuts can get messed up. I've seen posts about how they can disappear after an update to Chrome itself. If you remove all of those shortcuts and then re-create them, do they work again?
    01-20-2022 10:37 AM

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