12-28-2015 02:30 AM
46 12
  1. chenks's Avatar
    if you upload an album called "my album 1" with a track called "my song 1" in it
    and then you try to upload "my album 2" that also has "my song 1" on it
    it fails to put this track in "my album 2"

    This has caused me loads of grief because i have all the albums for an artist
    and then it screws up the compilation albums or best hits type albums or remastered albums etc
    i'm not seeing that problem at all.
    i have many tracks that have the same name (some the same artists in different albums, and other different artist with the same track name), and all appear in the correct albums.
    08-21-2013 07:28 AM
  2. madusmacus's Avatar
    Dam I though a had an idea for you :(

    I am trying out Amazon cloud player now

    I think my problem is when i used to use itunes match it replaced a lot of my tracks with exact duplicates :(

    and i cant make "goggle play" to allow exact files to be in more than one album
    it only allows it in the 1st album you upload.

    If they would just put a link in at their end i wouldn't have all these compilation albums with loads of tracks missing :(
    08-21-2013 02:47 PM
  3. Dan Rucker's Avatar
    I am having the same issue. I have a 5 track album, but 1 of the tracks will not show in Google Play. It's very annoying.
    08-23-2013 10:21 PM
  4. Dan Rucker's Avatar
    FOUND A SOLUTION. Just change the name of the file. 1 character is all that is needed and the upload client will upload the file.
    08-23-2013 10:24 PM
  5. Tarototh's Avatar
    Thanks dan rucker but your solution only solves the "re upload" prohibition. Your trick does indeed allow the same track to upload again, but if that track was already not appearing online, then it still does not appear online.... (sad face)

    I too have had albums very recently uploaded only showing SOME of the tracks.. None of my settings are different now than my previous thousand-plus uploads (all successful). I notice that the uploader says all XX songs were uploaded successfully. The troubleshooter shows no errors. My song count went from 1067 to 1070 after a "successful" 10 song upload. and sure enough, in the album online only 3 tracks were showing (not sequential tracks either). Varying results with many other albums, but NONE successfully had all songs upload.

    Previous tips given here: refresh phone, refresh app, re upload file, try a different version of the file, etc etc.. all failed. I also re installed, rolled back my updates on phone, used the web-only app on the phone, and some other things - nothing worked. Also, another poster suggested that songs were being tagged as unknown, but no that was not the case. Not only did i meticulously tag my files first, but i did search every entry, song by song to see that all album/artist info was OK after uploading. I thought maybe the auto-matching was changing my tags during upload, but no.

    Furthermore, in addition to some files not uploading, i was having glitches in deleting albums. I tried to delete the faulty albums online, but they kept re appearing after either a refresh or later in the day (weird).

    After all that troubleshooting, nothing worked - the problem persisted. so i gave up and did nothing for a few days except to check my online library daily and RE-DELETE those albums which keep coming back. Fewer of them came back each time, really weird.. NOW, a days later, i tried again to delete the albums and THIS TIME THEY DID NOT COME BACK so I thought, hey maybe the system is running again. So i uploaded some albums and, yes - - - my albums are uploading correctly again...!!! (no changes to settings)

    Apparently google music is still having growing pains. I believe this was all server hiccups - google may have been transferring files from one server farm to another, or doing some sort of massive maintenance cycle or upgrade (which explains why some users and not others had this problem, since their data is spread over many many locations). Either way, everything is working again (very happy!!!)

    IN CONCLUSION - at this point, i can fairly definitively say settings and tags were NOT the issue causing this problem!! All my methods and settings and tags are the same now as when i had the problems.
    08-27-2013 05:56 PM
  6. Tarototh's Avatar
    Quote Originally Posted by madusmacus:
    "if you upload an album called "my album 1" with a track called "my song 1" in it
    and then you try to upload "my album 2" that also has "my song 1" on it
    it fails to put this track in "my album 2"

    This has caused me loads of grief because i have all the albums for an artist
    and then it screws up the compilation albums or best hits type albums or remastered albums etc"
    "i'm not seeing that problem at all.
    i have many tracks that have the same name (some the same artists in different albums, and other different artist with the same track name), and all appear in the correct albums."


    agree. same song names will not cross contaminate into other albums if artist and album tags are correct.

    If your tags are correct, then yes, that is a serious bug/glitch/error... unfortunately it would be for another thread than this current one!! :-(

    try to do a search and see if anyone else has this problem, good luck!!
    08-27-2013 07:39 PM
  7. motorcycle_monkey's Avatar
    I am seeing this same issue as well. A couple of nights ago I uploaded about 5 new albums and only 3 are complete. The other 2 have as few as 2 songs for the whole album. New artist to my music altogether and only got 2 out of at least 10 songs for the album. Very annoying.
    08-29-2013 11:11 AM
  8. Tarototh's Avatar

    I think I figured it out. It really is server issues, not app features or glitches causing this issue.

    When I first had this issue, it lasted a few days, went away. A few days later I had the problem again during which time i noticed:

    When an album was incomplete, I would delete the album (planning to re upload the whole thing later).

    After some hours went by the album would reappear (without me uploading it again) but this time I noticed different songs missing. It turns out the tracks that DID NOT appear the FIRST TIME are the ones appearing later!!

    This tells me there are server syncing issues going on. The uploader app reports a successful session because it doesn't real-time read the contents of the servers. The servers normally update and report back within minutes at most, but during whatever massive maintenance or file moving cycle google is performing, things take longer...

    If I had just waited a few hours, the entire album would've eventually shown up I believe. This also perfectly explains my issues from a week ago - those albums would keep appearing after I deleted them, and with different songs - which at the time i assumed were RANDOM different tracks, but I now realize they were the tracks from the FIRST FAILED upload appearing a day late!!

    So anyone else having this issue, see if waiting it out works. Google music is growing so fast, and so much extra storage has to be brought online, that google is dynamically adding server farm capacity and certain users in certain (possibly geographically located) areas will see rolling server sync issues, which are normally invisible to the user.. but sometimes not, as we have seen. This also explains why only certain users have the problems while the other posters here have never heard of it. User data is stored/allocated across many physical buildings transparently.

    My second failed album started working within a day and now I have returned to full uploading, dozens of albums now with no issues. Again, I HAVE CHANGED NO SETTINGS OR PREFERENCES OR METHODS during all this! The issue will just come and go, and you just have to wait it out!!

    I can now absolutely confirm this issue has NOTHING to do with what type of file or corrupt music rips or whatnot, as proposed by an earlier poster. I have now uploaded all the same versions of albums that FAILED before, now successfully, again without doing anything different.

    Google will keep ironing out the kinks and this issue should disappear.
    ChromeJob likes this.
    08-31-2013 01:22 AM
  9. letsgophillyingeneral's Avatar
    Riddle me this... Uploaded this album to Google Music and the album tracks are not there. But the freaking album cover is clearly shown... What the balls!

    09-26-2013 08:05 AM
  10. jonsaddles's Avatar
    Look for something called unknown album, it usually has a grayed out box in place of album art. It's likely the missing songs will be there by track and song title. I spent most of yesterday editing unknown stuff to match about 12 albums that I uploaded by clicking the 3 little dots next to the songs and editing album info. Maybe someone out there knows a less time consuming way to do it.

    Sent from my Nexus 7 using Tapatalk 4 Beta
    Got the same problem here and have found tons of "unknown album" but I don't get given the option to edit album info when I click the 3 dots, does this only work if using a pc?
    Any thoughts peps?
    12-01-2013 03:58 PM
  11. chenks's Avatar
    on a side note, does anyone know if there is a google support forum for Play Music? (i know there are productforums for maps, gmail etc but can't see anything for play music).
    the issue i have now is the one where it refuses to add tracks that it deems are duplicates.

    so i have 2 albums that happen to have the same track.
    1 album is from the artist in question.
    1 album is a compilation album that has the same track.

    the uploader tool refuses to upload/add the track in the compilation album as it already exists in a different album (although the meta data is different).
    in my opinion this is a false positive as it is not a duplicate. yes the physical track is the same but the meta data is different thus is not a duplicate.
    12-23-2013 01:53 PM
  12. ChromeJob's Avatar
    Make sure all the id3 tags in the files (presuming that you use MP3s) are correct, incl Album, album artist, date, track #, etc. I use MP3TAG in addition to MediaMonkey to manage all tags.

    If this is correct, I wonder if all these issues are resulting from Google searching for matches in their library. My understanding is that if you upload a song /album they have, they don't store YOUR file(s) , but grant access to theirs. How do they find a match? Might be sound search... Just a guess.

    // Tapatalk HD for Android - Nexus 7 //
    12-31-2013 11:43 PM
  13. chenks's Avatar
    all the tags are correct.
    i've had this happen more than once with different tracks (ie when you have the track in an album as well as a single or EP).
    google play music simply refused to let you have the same track exist more than once in your library (which is a foolish oversight if people happen to have compilation or "best of" albums).
    01-01-2014 09:54 AM
  14. nosretep's Avatar
    If you search for the missing track titles at the top of the Play Music app, do you find them there?

    I'm not saying "problem solved". There's probably something wrong with the meta data on those tracks.
    03-28-2014 10:14 PM
  15. ChromeJob's Avatar
    If you search for the missing track titles at the top of the Play Music app, do you find them there?

    I'm not saying "problem solved". There's probably something wrong with the meta data on those tracks.
    Chenks already stated the tags (meta data) were correct.

    But Chenks, just to be sure, download MP3TAG v 2.58 and open the directory where those files are.
    03-30-2014 04:56 PM
  16. gonecks1's Avatar
    Has to be a server issue. Last night I tried to upload a freshly bought cd. My upload was fine. For the wifes accout it said all 13 tracks were uploaded but only 6 were showing up on her tablet and none in the mothership. I tried uploading several times but those 7 missing tracks never appeared and same for the entire cd for the web library. I got frustrated and ended up deleting the tracks that were showing up. This afternoon the other tracks that never appeared on her tablet were there. Reuploaded those deleted ones without issue too.
    05-15-2014 06:34 PM
  17. JoshC1337's Avatar
    I've also been having this same problem. I've had a music library for a few years that I've been fairly meticulous about keeping in order as far as tags go. However, when I started examining the tags for all the songs that were failing, I noticed that they had all been assigned "start" ratings, whereas the songs that were successfully uploading did not.

    I just turned on the "labs" star rating feature in Google Play Music and all of the songs that were previously disappearing showed up. Hope that helps someone out there!
    ChromeJob likes this.
    12-20-2014 06:11 AM
  18. David Rosen's Avatar
    anyone ever find a real solution to this? it's 2 years later and i'm a musician and my mp3s of my test version of my new album, with all perfect id tags, is missing 2 songs after upload, even though it says it uploaded fine. i've noticed it do this before too, but today it's particularly annoying so i thought i'd look for a solution.

    08-01-2015 01:20 PM
  19. albie999's Avatar
    I have the same today, has there ever been a fix. I have the compilation issue ... Jess Glynne album and Now 90. One of the songs was already in the now 90 album, and when I uploaded the Jess Glynne album, the song that was in the now 90 album, will not appear in the Jess Glynne album ... very frustrating
    12-22-2015 03:20 AM
  20. StoufferTheCat's Avatar
    I'm new to Google Play Music but have stumbled across this thread as I'm experiencing exactly the same issue as described two years ago.
    The situation I'm currently attempting to fix:

    An REM "best of album" that should have 18 tracks. All tags 100% correct, upload the album - tells me 18 tracks were uploaded.
    Go into the album in my library and only 10 tracks are showing.
    The missing tracks are all in other REM albums already uploaded to my library.
    In other words - if the track already exists in my library, even though it is tagged to an entirely different album, it will not show up in the "best of" album.

    Is there any way I can get around this?
    I'm moving from Amazon music and that service didn't mess around like this. I notice 2 years ago in this thread people saying "I'm sure these issues will be sorted out". 2 years on and they don't appear to be.
    12-27-2015 07:59 PM
  21. StoufferTheCat's Avatar
    Well - after spending even more time on this it's becoming obvious this product is not fit for purpose. For some reason it assumes you'll have a single copy of any given track and no matter what you do in an attempt to get around this, you just cannot upload a second. I'll assume it is something to do with the "match" facility, but as you have no control, no option to over-ride any of this, you are stuffed. I was trying to move from Amazon music, however as they do offer features that basically allow you to do anything - their service is a lot better than this one.
    My latest issue:

    Upload Oasis - Stop the Clocks. All tracks upload except one, Track 4 Lyla.
    Already uploaded is Oasis - Don't Believe the Truth. Track 3 here is Lyla.

    Tried totally renaming the track - so giving it a new file name, changing MP3 tags to something like "Track by Generic Oasis". Hoping I might be able to rename it once uploaded. Manager tells me it has uploaded, doesn't appear anywhere.

    Deleted "Don't Believe the Truth" from the server and uploaded Stop the Clocks. Now all tracks are present and correct for Stop The Clocks including Track 3.
    Now attempt to upload "Don't Believe the Truth" once more. Track 4, Lyla, missing.
    There is no way that I can have both of these albums uploaded to my library, completed, because the system will now allow this single track to appear in two separate albums.
    So that's me out - far too much time spent on this. Amazon may cost money....but at the end of the day it works.
    Hopefully someone might come along and look into this issue for people in the future who will see this issue. My advice, pony up and go Amazon - 100x better service.
    ChromeJob likes this.
    12-28-2015 02:30 AM
46 12

Similar Threads

  1. Google Play Music not functioning
    By hjmillre in forum AT&T Galaxy S III
    Replies: 3
    Last Post: 08-30-2012, 02:05 PM
  2. Google Play Music - Can't Single Out Uploaded?
    By XtheManimal in forum Android Apps
    Replies: 1
    Last Post: 08-11-2012, 01:25 PM
  3. Uploading iTunes library to Google Play Music
    By harryg27 in forum General Help and How To
    Replies: 0
    Last Post: 07-18-2012, 10:37 PM
  4. Google play music not good enough?
    By yackydo in forum Google Nexus 7 Tablet (2012)
    Replies: 8
    Last Post: 07-18-2012, 04:18 PM
  5. Google Play Music not finding MP3s
    By Ciege in forum HTC EVO 4G LTE
    Replies: 0
    Last Post: 05-25-2012, 10:27 AM