05-05-2017 02:59 PM
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  1. shorti09's Avatar
    Well..I hit update for Android 4.3 and now my Amazon Kindle app doesn't work on my Nexus 7. I went to Google Play and saw there was an update available for Kindle so tried that but it failed to update as well. I then uninstalled and tried to re-install it but still get an error. Im guessing something is not compatible but how do I find this out? Is there a way to backlevel back to the previous Android level? Kindle is one of the main reasons I have this tablet so this really sucks. Any help would be appreciated.

    Update: I guess it is affecting other apps. I cant download or update any app without getting the error "Update for xxxx could not be downloaded due to an error (927)".
    08-10-2013 03:28 PM
  2. shorti09's Avatar
    I found sync errors on my device. After much research it seems many other have hit this issue and the only way to clear it is by removing and recreating your google play account. However, it doesnt look like there is a way to remove the original account. So...the only way to do this is a factory reset. It would be really great if Google or Android or whomever ensures this doesnt happen again or give a better way to fix this issue.
    08-10-2013 08:41 PM
  3. shorti09's Avatar
    Last update. It didnt work. I guess it is a compatibility issue with the new Android version. Hubby's brand new 7 also has the same issue with the same apps. I cannot believe Google would provide an update that would break so much...lame. Waiting to hear how to fix this...I hope the answer isnt that all these apps have to upgrade their technology. If anyone has a clue on how else to fix this Ide like to hear it.
    08-11-2013 08:45 PM
  4. Robert Christopulos's Avatar
    Interestingly the problem I'm having with my XOOM Tablet is that after doing a stock rom upgrade, which went fine, I also got an upgrade to Google Maps. This new upgrade to Maps is poor. I've uninstalled the Maps upgrade and gone back to the original system Maps app. I don't know what Google was thinking when they did this. The original system app is much better.
    08-13-2013 01:59 PM
  5. patruns's Avatar
    Kindle just updated their app last night. Has it helped?
    08-13-2013 02:45 PM
  6. Philip Pearl's Avatar
    I'm a little late to this party but having the same issue. "Upgraded" my HTC One to 4.3 last night via the OTA update, and now the Kindle app doesn't work. I get the "Unfortunately, the Kindle app has stopped" message. Tried everything up to and including a complete phone reset, but nothing worked. Waiting for a fix...
    09-26-2013 07:53 PM
  7. Tantalord's Avatar
    I have nexus 10 and was using kindle without any problems.When i added some ebooks to the directory,the app started to crash.After some tests i found out that an ebook that was added was causing the problem.I deleted it and everything works now
    09-27-2013 10:14 AM
  8. MarkMessinger's Avatar
    I'm a little late to this party but having the same issue. "Upgraded" my HTC One to 4.3 last night via the OTA update, and now the Kindle app doesn't work. I get the "Unfortunately, the Kindle app has stopped" message. Tried everything up to and including a complete phone reset, but nothing worked. Waiting for a fix...
    Yep, I'm in the same boat. Kindle app worked great and then the OTA update to Android 4.3 arrived. It fixed all sorts of problems, but broke the Kindle app. I've applied the suggested fixes found in this and other threads, but to no avail. I too am waiting for a fix. With a significant investment in the Kindle library, I'd prefer to use their reader rather than have to break the DRM in order to continue to have access to that library on one of my principal handheld devices.
    09-29-2013 12:25 PM
  9. wgroth2's Avatar
    Did anyone ever fix this. I am seeing the same problem with the kindle app and my rooted kindle fire with N2A.
    Serge Craeghs likes this.
    12-19-2013 10:18 PM
  10. Potito Coluccelli's Avatar
    12-20-2013 03:05 AM
  11. Anton Venediktov's Avatar
    Same issue. Kindle app stopped working yesterday. N2A rooted Fire HD.
    12-21-2013 06:17 AM
  12. timben64's Avatar
    Follow Potito's link, it worked on my N2A rooted Kindle Fire HD.
    Cheers Potito:-)
    sixtiestele and hhempstead like this.
    12-28-2013 10:19 AM
  13. jhornburg01's Avatar
    Worked perfectly. Thank you!!!
    12-30-2013 04:14 PM
  14. 8320josh's Avatar
    You put in Asus for the manufacturer even though you're on a Kindle Fire?
    12-31-2013 07:19 PM
  15. hhempstead's Avatar
    You put in Asus for the manufacturer even though you're on a Kindle Fire?
    Ok, So yes!! I have original Kindle Fire, and just installed Jelly Bean 4.2.2 to it, everything was good except my kindle app!! I was so upset...searched and searched for an answer and this is it. Makes sense too, cause it's no longer a Kindle, it's an Android! But it works!!
    01-01-2014 08:03 PM
  16. hhempstead's Avatar
    So, like I said I have a Kindle Fire and installed Jelly Bean 4.2.2. So this is the solution I was searching for!! Thank You, Thank You Thank You Potito!!! I was afraid I'd have to go back to stock ( I can't live without my books). And now I don't have to!
    01-01-2014 08:07 PM
  17. ccagte6's Avatar
    Anyone know if this works for a Samsung Galaxy Note 2? I've tried downloading the app from Goigle Play but it says the app cannot download to its default location.
    01-01-2014 10:37 PM
  18. dnorris5's Avatar
    Worked great on my KF HD 8.9!
    Thanks!
    01-03-2014 12:28 PM
  19. sjbryant87's Avatar
    Has anyone tried this fix on phones? I'm using a Motorola Razr Maxx HD but the only way i can get my Kindle app to work is by restoring that app to factory default. Even then it still doesn't allow me to download all my books. Half the time it makes me remove them & download again but when it gives me that message, it won't allow them to open.
    When registering the phone after the crap update, it said the device was "registered to null." It gives me not responding messages every few minutes & i can't get any books to show up because i can't get past the registration.

    Contacting my phone company didn't help nor did Amazon. They never replied to any of my 5 emails. Any help would be appreciated greatly.
    01-05-2014 07:35 AM
  20. leetaff's Avatar
    Worked great on rooted Kindle Fire HD 7 running CM11. Thanks a million!!
    01-06-2014 09:52 AM
  21. meirionp's Avatar
    Worked perfectly on my N2a rooted Kindle Fire HD 8.9. Many many thanks
    01-14-2014 06:00 AM
  22. shysock's Avatar
    I have the same phone and problem. amazon says it was preimstalled on phone so they can't fix it. it is still their app right? still frustrated and searching for answers....
    01-14-2014 11:16 AM
  23. Nicola Yarwood's Avatar
    Potito...thanks now works perfect
    01-29-2014 09:29 PM
  24. Mohamed El-Sheikh's Avatar
    Good evening, I have update the soft of my galaxy note 2 from android 4.2 to 4.3 but there is error message during installing new applications & during updating other applications looking for kind support soon
    02-18-2014 03:49 PM
  25. Kat Yeoham's Avatar
    So there's a fix for the Kindle fire but does anyone know how to fix this problem on the galaxy s4?
    03-18-2014 09:01 AM
37 12

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