Clear credentials grayed out

[TheRealPaoStark]

Hello everyone.

Finally got the answer to this. I just experienced it like...half an hour ago. Just go to "Device Policy" in Apps. You'll see it from there. It's on the bottom part. You can remove your "administrator". Mine went back to normal.

Hope this helps!

 

[Berkshire88]

I had exactly same problem. It seemed as if someone had taken over the admin rights of my Samsung Galaxy S7 Edge.
Found out finally that it was my office email ! I had just added my Exchange server settings. Thanks to Microsoft 360 , it applies the security policies and blocks the admin acccess to your own phone. Never had this issue in iphone, so I find this quite weird for samsung phone ( andriod).

 

[iamlex]

Can we add a screenshot picture with our questions/replys? Thanks

 

[Shalin12317]

Sometimes VPN apps become administrators and result in this I had the same problem. Go to lock screen >OTHER SECURITY SETTINGS > DEVICE ADMINISTRATORS and then disable the VPN app from being the device administrator this will allow you to change the lock screen settings

 

[Daliixx]

i still have the same problem and i cant clear credentials
my andoird is 4.4.2
galaxy s4 mini GT-I9190

 

[Daliixx]

 

[nickcole5]

Hi .. i have trouble changing my lockscreen .. it always give another option... one option didn't work and it is the "encryption" thing ... and i still haven't try the "clear credentials" because i don't know what it do yet .. i just to change my lockscreen's lock .. because everything is all grayed out except the "password" "pin" & "pattern"..

 

[Sree_raj]

I dont know about others but in my phone when i have put a pin lock .clear credentials havs come back alive.
Hope this will help u guys.

 

[Rachid65]

I don't understand if you don't have the answer why you asking a qs we are here to have the answer for the qs asked not asking more qs if you have a qs ask your own .

 

[LEE5677]

has anyone found a solution for this

I had this problem on droid turbo 2. I had to turn off all device administrators. This includes all accessibility services. Including your launcher if you use one.