1. darrellduncan79's Avatar
    When my phone rings I get a black screen
    02-29-2016 12:35 AM
  2. Laura Knotek's Avatar
    Hi there,

    Which phone do you have?

    Do you have a screen protector on it? Could the screen protector be blocking the proximity sensor?

    If you don't have a screen protector, have you checked to see if the area where the proximity sensor is located is dirty? Does cleaning the screen help?
    02-29-2016 12:39 AM
  3. darrellduncan79's Avatar
    When my motorola moto e rings I either get a black screen or it stays on my home and wont let me answer the call
    02-29-2016 01:15 AM

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