My mother has a Trio Tablet Android 10.1 OD (wi-fi only, not connected to T-Mobile or any other celluar carrier) running on 4.4.4 KitKat...She is experiencing problems with Wi-Fi not connecting automatically, have to physically go in and turn it off and back on...then select wi-fi connection. I was told the fix was to upgrade to Android 5.0 Lollipop...But I CANNOT find any information on where to get the update or anything about doing so...So I have emailed Trio support....NO RESPONSE WHATS SO EVER. I am at my wits end and now asking for suggestions/help etc. to get this done. Have a family member who tech savvy but seems he "can't find (my opinion...interest) time" to help. So please....anyone with some decent advice/help...is greatly appreciated...with lots of gratitude. Thank you all in advance.