1. KJX's Avatar

    A coworker of mine suggested that I try the Smart Lock facial recognition feature on my Nexus 7 2014 (L), so I enabled the feature to see how it worked by comparison to previous facial unlock features. To make a long story short, I didn't want the feature enabled at this time, and wanted to go back to my Swipe unlock, as I don't need that level of security on my device.

    I reset my face in the Smart Lock Trusted Faces screen.

    Unfortunately, when I go back to the Screen Lock screen, the options for Swipe and None on the lock screen are now "Disabled by administrator, encryption policy, or credential storage"

    Can anyone help me fix this?
    11-18-2014 03:06 PM
  2. N4Newbie's Avatar
    Have you setup a corporate Exchange network mailbox recently? If so, the Exchange server may be enforcing its own security protocol - this is quite common.
    11-18-2014 03:11 PM
  3. KJX's Avatar
    No I havent. The last 24 hours have consisted of getting the android l ota update and me enabling the smart lock feature.
    11-18-2014 04:04 PM
  4. checkmate's Avatar
    I had this problem and I was thinking it was related to the Exchange account I had set up. However I found the actual problem and a quick solution:

    Go to Settings > Security > Clear credentials

    Cleared the issue for me.
    KJX likes this.
    11-18-2014 06:00 PM
  5. KJX's Avatar
    Checkmate...you rock! Thank you very much!!!
    11-18-2014 07:12 PM

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